Cash Office

2 weeks ago


Toronto, Canada University of Toronto Press Full time

Here's what you'll be doing....

Responsible for cash handling, sales reporting, balancing, and month end financial reporting. Provide cashier and Post Office supervision & support.
In this role, you’ll work 25-40 hours weekly, that include a variety of day, evening and weekend shifts.

Key Responsibilities include:

- Balance cash, debit and credit transactions; including daily deposits and safe counts
- Investigate, rectify, and report overages, shortages, and cashier procedural errors to manager
- Prepare cash floats and change as needed for in-store and external events
- Prepare Brinks pickups as needed
- Provide point-of-sale (POS) training to new cashiers, and support their onboarding
- Support cashiers in daily tasks and procedures as needed
- Ensure the cash team is properly assigned, trained and engaged to provide the best customer service
- Ensure cash team is knowledgeable and comply with all store policies and operating procedures
- Other related duties as assigned

Customer Service
- Provide exceptional customer service and lead with customer focus
- Support day-to-day operation of Post Office, following all operational guidelines
- Assist eCommerce and customer service team as needed
- Actively participate in merchandising activities including, such as, folding and floor changes
- Ensure standards of housekeeping and store image are maintained
- Support hiring of new staff as needed
- Provide suggestions on improving operational processes

Education, Qualifications, and Experience:

- Post-Secondary graduate or equivalent combination of education/experience
- 1-year retail experience
- Previous key holder experience

Knowledge, Skills, and Attributes:

- Team player with excellent interpersonal and communication skills
- Energetic with a positive attitude and outstanding customer service skills
- Self-starter who is open to feedback and uses good judgment in all situations
- Able to support multiple functions and prioritize in a busy environment
- Comfortable working in an environment with fluctuating seasonal traffic
- Conscientious, efficient, dependable
- Intellectual curiosity and a commitment to continuous learning is highly valued - a growth mindset
- Values matter to you. You bring your whole self to work, and you live our values of accountability, innovation, respect, and customer focus

About our Team:
With a bookstore on each University of Toronto campus and strong online presence and eCommerce, the U of T Bookstore provides many important services and products to the university community, including textbooks, general interest books, technology products, and U of T branded clothing, school supplies, and gift products.

About University of Toronto Press:
As the leading university press in Canada and one of the largest in North America, we acknowledge our role and responsibility in effecting positive change. With this, we seek to continuously improve the diversity and representation of our publications and the clients we represent, as well as within the makeup of our organization. With strong commitment from leadership, we are collectively bringing forward change across the organization, both within our company culture and in our publishing, distribution, and retail endeavours. UTP operates with mutual trust, respect, and integrity as we strive to identify and remove barriers. We are committed to making UTP a great place to work by addressing and challenging systemic inequities.

Interested in applying?

Company

University of Toronto Press

Location

Bookstore, Downtown Campus

Opening Date

Apr 18, 2024

Closing Date

May 03, 2024

Starting Date

May 06, 2024


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