Deployment & Service Desk Technician

3 weeks ago


Gloucester, Canada CAA North & East Ontario Full time

**LOCATION: 5515 Canotek Rd, Unit 1. Gloucester, ON K1J 9K9**

**Summary**:
The primary responsibility of this role is the handling of end-user equipment and its deployment to end users. This will support the onboarding/offboarding of employees as well as computer equipment replacements for existing employees either through proactive evergreening or reactively due to failure. New computers are prepared through imaging software and are either deployed at physical locations or shipped to remote staff. They will be expected to track inventory levels of end-user equipment and which assets are allocated to remote employees. The secondary responsibility of this role is general IT support for end users both in person and remotely by responding to requests initiated through the ticketing system.

This is a junior to intermediate role that requires a combination of general IT knowledge and excellent soft skills (organization and customer service). It is an onsite position based out of the office on Canotek Road.

**Responsibilities**:

- Imaging of computers and updating of images as required
- Inventory and asset tracking of end-user equipment
- Onboarding / Offboarding of end users including account creation/deactivation and first-day setup support
- Create and maintain documentation resources related to areas of responsibility
- Occasional travel to CAA store locations outside the Ottawa area
- Participate in after-hours on-call general support rotation (approx. 1 in every 6 weeks)

**Requirements**: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Strong general IT knowledge and understanding (laptop/desktop hardware, Windows, MS Office, etc).
- Some experience or education supporting a Microsoft-centric environment (including M365)
- Problem-solving, organization, time management, and customer service skills
- Valid driver’s license and insurable for company vehicles

**Compensation**:

- Salary: $40,000 - $50,000
- Health & Dental Benefits
- Pension Plan
- 3 Weeks Vacation
- CAA Membership

Employment is contingent on a successful Criminal Background Check and reference check.

Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.



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