Customer Service Representative

3 months ago


Newmarket, Canada Coffee Heating &Air conditioning Full time

**Job Overview**

**Duties**:

- Provide accurate information regarding products and services to assist customers effectively.
- Analyze customer needs and offer tailored solutions, including upselling relevant products or services.
- Maintain a high level of phone etiquette while engaging with customers to foster positive relationships.
- Document customer interactions and feedback accurately in the system for future reference.
- Collaborate with team members to resolve complex issues and improve overall customer satisfaction.
- Stay informed about product updates, promotions, and company policies to provide the best service possible.

**Qualifications**:

- Proficiency in English is required; bilingual skills in Spanish or other languages are highly desirable.
- Previous experience in customer service or sales is preferred, with a focus on upselling techniques.
- Strong analytical skills to assess customer needs and provide effective solutions.
- Excellent communication abilities, both verbal and written, with an emphasis on clear articulation.
- Ability to work well under pressure while maintaining a positive attitude.
- Familiarity with CRM systems or similar software is a plus.
- A strong commitment to delivering outstanding customer service in every interaction.

Join us as we strive to create memorable experiences for our customers through exceptional service

Pay: $16.55-$20.00 per hour

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2024-09-28



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