Customer Service Representative
3 days ago
Acushnet Canada Inc., home to the leading brands in golf - Titleist and FootJoy - has an exciting contract opportunity for a Customer Service Representative.
**Job Summary**:
Responsible for front line communication with our customers and consumers regarding all product, program and availability information. Assist Customer Service Supervisor with various departmental projects.
**Duties and Responsibilities**:
- Assist customers and sales representatives by entering/editing orders and advising on sales programs.
- Answer customer/consumer inquiries about product and availability.
- Analyze incoming inquiries and formulate a plan to resolve each in a timely manner.
- Analyze current processes/procedures and identify/implement ways to improve.
- Assist in training and development of new members of the Customer Service team.
- Attend meetings with Customer Service Manager and Supervisor to discuss departmental initiatives and activities.
- Assist with the monitoring of phone coverage.
**Qualifications**:
- College Diploma in a related field, or equivalent experience.
- Minimum one year of Customer Service experience.
- Excellent interpersonal and communication skills.
- Proficient with a PC; Microsoft Office experience an asset.
- Must be able to sit for long periods and use a telephone.
- Golf industry knowledge and experience an asset.
- Bilingualism in French and English is an asset
**Job Type**: Fixed term contract
Contract length: 9 months
**Benefits**:
- Store discount
Schedule:
- Monday to Friday
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