Customer Solutions Specialist, Air Export

4 months ago

Dorval, Canada Locher Evers International Full time

Join our team Locher Evers International (LEI), an EFL Global Company, an industry leading and highly regarded freight forwarder, is growing rapidly LEI has an immediate opening in our air freight division located in Montreal (Dorval) by the Airport for a full time **Customer Solutions Specialist, Air Freight Export**.

LEI offers a competitive compensation package that includes company paid extended health and dental benefits, paid sick time off, and a great work environment. We care for our employees as much as we care for our customers, and this is evident in our continuing growth and success.

We are seeking a new team member that enjoys a fast-paced environment and is reliable, hardworking, has great professional phone etiquette along with a great organizational skills. Your transportation industry experience is combined with a strong attention to detail, which makes you excellent at what you do.

Duties of the position:

- Customer order receipt and acceptance
- Arrange for pick-up and transfer of cargo
- Prepare HAWB, MAWB, Direct AWB and E-AWB
- Obtain spot rate with airlines
- Make bookings with airlines
- Issue Export Declaration (CERS), Certificate of Origin and Insurance Certificate
- Review documents for accuracy
- Arrange cargo via Truck service
- Invoice clients
- Update job costing in the system
- Approve subcontractor's invoices
- Send pre-alerts to clients and destination office
- Track and trace shipments
- E-file all documents
- Ensure customer satisfaction by answering all inquiries within the same day
- Other duties as requested by Supervisor
- **Skills required**:_
- Proficiency in MS Office (Word, Excel, Outlook)
- Ability to multi-task, prioritize and work in a fast-paced environment
- Decision making and problem-solving skills
- Strong attention to detail and accuracy
- Time management and organizational skills
- Ability to work under pressure
- Effective communication skills (both verbal and written)
- Professional phone etiquette
- Team oriented
- Minimum of 2 years experience in Air Export
- Knowledge of CargoWise is an asset
- CIFFA and Dangerous goods certifications an asset
- **What we offer**:_
- Monday to Friday, 8:30am to 5pm with 1 hour lunch
- Full time, permanent position
- Extended medical & dental benefits
- Paid sick time
- Start as soon as possible
- Wage dependent on experience
- Thank you for considering Locher Evers International in your job search._

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

**Experience**:

- air freight: 2 years (preferred)

Work Location: In person

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