General Manager

3 months ago

Toronto, Canada Louf Full time

**We are beyond excited to announce the fall opening of - LOUF - Toronto’s soon-to-be landmark restaurant for modern Palestinian cuisine**

**POSITION OBJECTIVE**

The General Manger should have an excellent level of commercial awareness and strong people skills. They should be able to build and maintain relationships with guests, and train and empower their team. They will be responsible for driving sales and profitability, whilst identifying potential improvements to the Owners. The General Manager is also required to assist in the preparation of the annual budgeting and monthly forecasting processes.

The key responsibilities for this role are ensuring a consistently high level of customer experience whilst keeping the business operationally efficient. You will be responsible for hiring, maintaining and training the team, regularly reviewing the P&L / management accounts and coming up with recommendations to improve performance.

**OPERATIONAL DUTIES**
- Hiring, training and scheduling the team
- Reviewing sales performance to come up with forecasts that inform the rotas so that we have the right number of staff across different shifts
- Conducting regular team meetings daily/weekly to discuss routine operational matters, sales targets, guest feedback and action taken for service recovery, and any staff issues.
- Monitoring the purchase/indent requests of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc.).
- Daily inspecting the store (FOH / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc.) with the Assistant Manager and the Head Chef.
- Dealing with Suppliers / Vendors for quality products and providing performance assessment of vendors every quarter (working alongside the Head Chef)
- Inspecting all departments for SOP implementation
- Inspecting all departments with their respective Managers for cleanliness, ambience, service readiness, staff grooming and hospitality culture
- Monitoring the co-ordination between all departments for smooth and efficient operations.
- Assessing and reviewing customer satisfaction and service recovery process
- Creating specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies
- Providing timely and constructive feedback to all direct reports as and when required either formally or informally
- Conducting weekly meetings with marketing people for enquiry and follow up and conversion to grow up the business
- Marketing ideas and promotions (strategies) in the outlet
- Working as Manager on Duty, when necessary
- Performing other duties as requested by the owners
- Delivering superior guest services and ensures absolute customer satisfaction
- Responding efficiently to customer complaints
- Shifting priorities and goals as work demands change

**HUMAN RESOURCE RELATED DUTIES**
- Ensuring SOP implementation in all departments and check the same during routine operational checks
- Training and supporting the team, ensuring they perform in accordance with established brand standards and consistent with the core values
- Identifying staff learning needs and assisting with development
- Developing staff incentive schemes to increase individual motivation and promote teamwork
- Monitoring compliance with sanitation and safety rules and regulations

**ADMINISTRATIVE/FINANCIAL DUTIES**
- Working with accounts to prepare the annual budget and monthly forecasts
- Managing labour, food and operational costs to fit within budgets and/or updated forecasts
- Identifying short and long term objectives for improving the operation
- Estimating consumption, forecasts requirements and maintaining inventory

**MARKETING DUTIES**
- Attending monthly marketing meetings and working with the marketing team to generate ideas for campaigns
- Assisting in the organization of marketing events and photoshoots

**Internal Relationships**
- Directors, Business Development, Marketing & PR, Finance, HR, IT

**External Relationships**
- Landlord and local residents, staff, Contractors, Suppliers, Customers

**QUALIFICATIONS**

This is a very “hands-on” and demanding position, so it is paramount that you work well in a team but are also able to set standards and lead by example. You must be comfortable working under pressure and be passionate serving guests according to the highest standards.

**Minimum Experience**
- Minimum 2 years’ experience in a similar role
- Bachelor’s Degree (Business Management or Hospitality-related specialism is advantageous but not essential)

**Job Specific Knowledge & Abilities**
- Strong track record of success in food service industry
- Solid commercial understanding of restaurant P&Ls and cashflows
- Knowledge of Canadian labour law and appropriate training in interviewing, hiring and disciplinary procedures.
- Proficient in computer software including Microsoft Office (Excel, Word, PowerPoint)
- Working kn

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