Technical Support Agent
1 month ago
**Technical Support Agent (Hybrid)**
**Brampton**
If you’re passionate about delivering top-notch customer service and are looking to expand your technical skills, then we have the right opportunity for you Survalent is software company that provides advanced distribution systems to the utility and energy industry. We are looking for a Technical Support Agent that will provide first level support to customers who are experiencing difficulties with the Survalent ADMS solution platform. Here are some key aspects of the position.
**What You’ll be Doing**:
- Advise and assist to solve problems related to Survalent software or escalate to the appropriate personnel.
- Provide remote support services to customers for software configuration, software upgrades, database editing, graphics development, and other similar tasks.
- Troubleshoot communication issues between SCADA and end devices.
- Create Knowledge Articles from Support issues observed.
- Provide support services to internal employees with technical problems.
- Be on call for after-hours support in rotation with other Support team members.
- Other duties as required.
**What You’ll Need**:
- Bachelor's degree in Electrical Engineering, Computer Engineering, Mechatronics, Electronics and Communications, or a similar discipline.
- Effective English communication skills, both written and verbal.
- Customer focus with ability to work under pressure.
- Good understanding of TCP/IP network communication.
- Microsoft Windows Proficiency (both Server and PC level)
- Knowledge of Microsoft SQL Server and IIS.
- Technical Support/ Customer service experience is considered an asset.
- Experience with SCADA (Utility/Process) and OMS/DMS is considered an asset.
- Knowledge of Power Engineering, Distribution Networks is considered an asset.
- Strong multi-tasking ability.
- Problem solving skills
- ability to think out of the box.
- Self-motivated and empathetic listening skills.
This is a full-time permanent position reporting to the Manager of Customer Support. We offer a very competitive compensation package which includes excellent benefits and a profit-sharing plan.
**About Us**:
Survalent Technology Corporation is the leading provider of real-time smart grid management system for enabling visualization, optimization, and improved operations for utilities. For six decades, we have helped more than 700 utilities use operational data to increase reliability, efficiency, and customer service. With our proven and reliable SCADA (Supervisory Control and Data Acquisition), Distribution Management System (DMS), Outage Management System (OMS), and Substation Automation (SA) solutions, utilities transform data into actionable intelligence. We partner with utilities across the globe to create mission critical solutions that will achieve the promise of the Smart Grid.
**Survalent values a diverse workplace and strongly encourages women, people of all races, color, creed, ancestry, ethnic origin, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, marital status, family status, and those with disabilities to apply. Survalent is an equal opportunity employer. We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs.**
While we appreciate the interest of all applicants, only those selected for an interview will be contacted.
-
Technical Support Agent
5 months ago
Brampton, Canada Survalent Full time**Technical Support Agent (Hybrid)** **Brampton** If you’re passionate about delivering exceptional customer service and are looking to expand your technical skills, then we have the right opportunity for you! Survalent is software company that provides advanced distribution systems to the utility/ energy industry. We are looking for a Technical Support...
-
Technical Support Agent
5 months ago
Brampton, Canada Survalent Full time**Technical Support Agent (Hybrid)** **Brampton** If you’re passionate about delivering top-notch customer service and are looking to expand your technical skills, then we have the right opportunity for you! Survalent is software company that provides advanced distribution systems to the utility and energy industry. We are looking for a Technical Support...
-
Technical Support Agent
6 months ago
Brampton, Canada Survalent Full time**Technical Support Agent (Hybrid)** **Brampton** If you’re passionate about delivering top-notch customer service and are looking to expand your technical skills, then we have the right opportunity for you! Survalent is software company that provides advanced distribution systems to the utility and energy industry. We are looking for a Technical Support...
-
Technical Support Agent
3 months ago
Brampton, Canada Survalent Full timeTechnical Support Agent (Hybrid)BramptonIf you’re passionate about delivering top-notch customer service and are looking to expand your technical skills, then we have the right opportunity for you! Survalent is software company that provides advanced distribution systems to the utility and energy industry. We are looking for a Technical Support Agent...
-
Technical Support Agent
5 months ago
Brampton, Canada TechTrex Inc.KioSoft Technologies LLC Full timeTechTrex Inc. (TTI) is division of its parent company KioSoft Technologies LLC. We a world leader in unattended technology for commercial Laundry, Vending, and other unattended Payment Industries. We have operations in the United States, Canada, Mexico China, and authorized dealers worldwide. TTI is currently looking to welcome a Technical Support...
-
Technical Support Agent
5 months ago
Brampton, Canada TechTrex Inc.KioSoft Technologies LLC Full timeSalary: 35,000.00 TechTrex Inc. (TTI) is division of its parent company KioSoft Technologies LLC. We a world leader in unattended technology for commercial Laundry, Vending, and other unattended Payment Industries. We have operations in the United States, Canada, Mexico China, and authorized dealers worldwide. TTI is currently looking to welcome a...
-
Technical Support Specialist
4 weeks ago
Brampton, Ontario, Canada Survalent Full timeJob SummaryWe are seeking a skilled Technical Support Agent to join our team at Survalent. As a Technical Support Agent, you will be responsible for providing first-level support to customers who are experiencing difficulties with our ADMS solution platform.Key ResponsibilitiesManage support cases from start to finish by providing advice and assistance via...
-
Technical Support Specialist
1 month ago
Brampton, Ontario, Canada Survalent Full timeJob Title: Technical Support AgentSurvalent is seeking a skilled Technical Support Agent to provide top-notch customer service and technical support to our clients. As a key member of our Customer Support team, you will be responsible for managing support cases, advising and assisting customers with software-related issues, and providing remote support...
-
Technical Support Specialist
4 weeks ago
Brampton, Ontario, Canada Survalent Full timeJob Summary:We are seeking a highly skilled Technical Support Agent to join our team at Survalent. As a Technical Support Agent, you will be responsible for providing first-level support to customers who are experiencing difficulties with our Survalent ADMS solution platform.Key Responsibilities:Manage support cases from start to finish by providing advice...
-
Technical Support Specialist
4 weeks ago
Brampton, Ontario, Canada Survalent Full timeJob SummaryWe are seeking a highly skilled Technical Support Agent to join our team at Survalent. As a Technical Support Agent, you will be responsible for providing first-level support to customers who are experiencing difficulties with our Survalent ADMS solution platform.Key ResponsibilitiesManage support cases from start to finish by providing advice and...
-
Learning Management System
4 weeks ago
Brampton, Canada Algoma University Full time_Algoma University is committed to undoing systemic and institutional discrimination and being publicly transparent and accountable. Diversity, equity, and inclusion are fundamental to our Special Mission. In keeping with the Seven Grandfather teachings that are the core values that inform our decisions as an institution, we are committed to creating a...
-
Bilingual (English/spanish) Technical and Sales
5 months ago
Brampton, Canada Solutions 2 GO Full timeAre you ready to move distribution forward? Solutions 2 GO is a premier global distributor of video game products. With operations reaching 19 countries in North, Central and South America, and partnerships that further extend to Europe, Africa, Australia and Asia, Solutions 2 GO represents all publishers in the Canadian market, offers coast-to-coast...
-
Call Centre Agent
5 months ago
Brampton, Canada Core 7 Technologies Inc Full timeEducation: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year - Experience: 2 years to less than 3 years - or equivalent experience **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions -...
-
Marketing Communications Specialist
4 weeks ago
Brampton, Ontario, Canada AGENT 360 Full timeJob Description:At AGENT 360, we are seeking a skilled Marketing Communications Specialist to join our team. The ideal candidate will have a strong understanding of advertising and sales promotion strategies, as well as excellent communication and interpersonal skills.Key Responsibilities:- Advise clients on effective marketing and sales promotion...
-
Marketing Communications Specialist
2 weeks ago
Brampton, Ontario, Canada AGENT 360 Full timeMarketing Communications SpecialistAt AGENT 360, we are seeking a highly skilled Marketing Communications Specialist to join our team. As a Marketing Communications Specialist, you will be responsible for advising clients on advertising and sales promotion strategies, answering written and oral inquiries, and assisting in the preparation of various marketing...
-
Technical Support
2 months ago
Brampton, Canada Carplaynav Full time**About us** Carplaynav is a small business located in Brampton, ON L6T 4Z5. We pride ourselves on our professionalism, innovation, and commitment to overcoming challenges. Our work environment includes: - Modern office setting - Flexible working hours - **Overview**_ - **Key Responsibilities**:_ - Provide real-time technical support to customers,...
-
Marketing Communications Specialist
4 weeks ago
Brampton, Ontario, Canada AGENT 360 Full timeJob Title: Marketing Communications SpecialistAbout the Role:We are seeking a highly skilled Marketing Communications Specialist to join our team at AGENT 360. As a Marketing Communications Specialist, you will be responsible for advising clients on advertising and sales promotion strategies, answering written and oral inquiries, and assisting in the...
-
Administrative Support Specialist
4 weeks ago
Brampton, Ontario, Canada Ignite Technical Solutions Full timeJob Title: Administrative Support SpecialistAbout the Role:We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Ignite Technical Solutions. As an Administrative Support Specialist, you will provide administrative support to our team members, ensuring the smooth operation of our office.Key...
-
Administrative Support Specialist
4 weeks ago
Brampton, Ontario, Canada Ignite Technical Solutions Full timeWe are seeking an organized and detail-oriented Administrative Support Specialist to join our team at Ignite Technical Solutions. As an Administrative Support Specialist, you will be responsible for providing administrative support to our team, including scheduling appointments, preparing minutes of meetings, and performing data entry.Key...
-
Administrative Support Specialist
4 weeks ago
Brampton, Ontario, Canada Ignite Technical Solutions] Full timeJob SummaryAt Ignite Technical Solutions, we are seeking an experienced Administrative Assistant to join our team. The successful candidate will be responsible for providing administrative support to our staff, ensuring the smooth operation of our office.Key ResponsibilitiesProvide administrative support to staff members, including answering phone calls,...