Technical Support Agent

4 weeks ago

Brampton, Canada Survalent Full time

**Technical Support Agent (Hybrid)**

**Brampton**

If you’re passionate about delivering top-notch customer service and are looking to expand your technical skills, then we have the right opportunity for you Survalent is software company that provides advanced distribution systems to the utility and energy industry. We are looking for a Technical Support Agent that will provide first level support to customers who are experiencing difficulties with the Survalent ADMS solution platform. Here are some key aspects of the position.

**What You’ll be Doing**:

- Advise and assist to solve problems related to Survalent software or escalate to the appropriate personnel.
- Provide remote support services to customers for software configuration, software upgrades, database editing, graphics development, and other similar tasks.
- Troubleshoot communication issues between SCADA and end devices.
- Create Knowledge Articles from Support issues observed.
- Provide support services to internal employees with technical problems.
- Be on call for after-hours support in rotation with other Support team members.
- Other duties as required.

**What You’ll Need**:

- Bachelor's degree in Electrical Engineering, Computer Engineering, Mechatronics, Electronics and Communications, or a similar discipline.
- Effective English communication skills, both written and verbal.
- Customer focus with ability to work under pressure.
- Good understanding of TCP/IP network communication.
- Microsoft Windows Proficiency (both Server and PC level)
- Knowledge of Microsoft SQL Server and IIS.
- Technical Support/ Customer service experience is considered an asset.
- Experience with SCADA (Utility/Process) and OMS/DMS is considered an asset.
- Knowledge of Power Engineering, Distribution Networks is considered an asset.
- Strong multi-tasking ability.
- Problem solving skills
- ability to think out of the box.
- Self-motivated and empathetic listening skills.

This is a full-time permanent position reporting to the Manager of Customer Support. We offer a very competitive compensation package which includes excellent benefits and a profit-sharing plan.

**About Us**:
Survalent Technology Corporation is the leading provider of real-time smart grid management system for enabling visualization, optimization, and improved operations for utilities. For six decades, we have helped more than 700 utilities use operational data to increase reliability, efficiency, and customer service. With our proven and reliable SCADA (Supervisory Control and Data Acquisition), Distribution Management System (DMS), Outage Management System (OMS), and Substation Automation (SA) solutions, utilities transform data into actionable intelligence. We partner with utilities across the globe to create mission critical solutions that will achieve the promise of the Smart Grid.

**Survalent values a diverse workplace and strongly encourages women, people of all races, color, creed, ancestry, ethnic origin, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, marital status, family status, and those with disabilities to apply. Survalent is an equal opportunity employer. We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs.**

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.

  • Technical Support Agent

    5 months ago

    Brampton, Canada Survalent Full time

    **Technical Support Agent (Hybrid)** **Brampton** If you’re passionate about delivering exceptional customer service and are looking to expand your technical skills, then we have the right opportunity for you! Survalent is software company that provides advanced distribution systems to the utility/ energy industry. We are looking for a Technical Support...

  • Technical Support Agent

    4 months ago

    Brampton, Canada Survalent Full time

    **Technical Support Agent (Hybrid)** **Brampton** If you’re passionate about delivering top-notch customer service and are looking to expand your technical skills, then we have the right opportunity for you! Survalent is software company that provides advanced distribution systems to the utility and energy industry. We are looking for a Technical Support...

  • Technical Support Agent

    5 months ago

    Brampton, Canada Survalent Full time

    **Technical Support Agent (Hybrid)** **Brampton** If you’re passionate about delivering top-notch customer service and are looking to expand your technical skills, then we have the right opportunity for you! Survalent is software company that provides advanced distribution systems to the utility and energy industry. We are looking for a Technical Support...

  • Technical Support Agent

    4 weeks ago

    Brampton, Canada Survalent Full time

    Technical Support Agent (Hybrid)BramptonIf you're passionate about delivering top-notch customer service and are looking to expand your technical skills, then we have the right opportunity for you! Survalent is software company that provides advanced distribution systems to the utility and energy industry. We are looking for a Technical Support Agent that...

  • Technical Support Agent

    4 weeks ago

    Brampton, Canada Survalent Full time

    Technical Support Agent (Hybrid)BramptonIf you're passionate about delivering top-notch customer service and are looking to expand your technical skills, then we have the right opportunity for you! Survalent is software company that provides advanced distribution systems to the utility and energy industry. We are looking for a Technical Support Agent that...

  • Technical Support Agent

    3 months ago

    Brampton, Canada Survalent Full time

    Technical Support Agent (Hybrid)BramptonIf you’re passionate about delivering top-notch customer service and are looking to expand your technical skills, then we have the right opportunity for you! Survalent is software company that provides advanced distribution systems to the utility and energy industry. We are looking for a Technical Support Agent...

  • Technical Support Agent

    5 months ago

    Brampton, Canada TechTrex Inc.KioSoft Technologies LLC Full time

    TechTrex Inc. (TTI) is division of its parent company KioSoft Technologies LLC. We a world leader in unattended technology for commercial Laundry, Vending, and other unattended Payment Industries. We have operations in the United States, Canada, Mexico China, and authorized dealers worldwide. TTI is currently looking to welcome a Technical Support...

  • Technical Support Agent

    5 months ago

    Brampton, Canada TechTrex Inc.KioSoft Technologies LLC Full time

    Salary: 35,000.00 TechTrex Inc. (TTI) is division of its parent company KioSoft Technologies LLC. We a world leader in unattended technology for commercial Laundry, Vending, and other unattended Payment Industries. We have operations in the United States, Canada, Mexico China, and authorized dealers worldwide. TTI is currently looking to welcome a...

  • Technical Support Specialist

    2 months ago

    Brampton, Ontario, Canada Survalent Full time

    Job Title: Technical Support AgentWe are seeking a highly skilled Technical Support Agent to join our team at Survalent. As a Technical Support Agent, you will be responsible for providing top-notch customer service and technical support to our clients.Key Responsibilities:Manage support cases from start to finish, providing advice and assistance via email...

  • Technical Support Specialist

    2 months ago

    Brampton, Ontario, Canada Survalent Full time

    Job Title: Technical Support AgentWe are seeking a highly skilled Technical Support Agent to join our team at Survalent. As a Technical Support Agent, you will be responsible for providing top-notch customer service and technical support to our clients.Key Responsibilities:Manage support cases from start to finish, providing advice and assistance via email...

  • Technical Support Specialist

    3 weeks ago

    Brampton, Ontario, Canada Survalent Full time

    Job Title: Technical Support AgentSurvalent is seeking a highly skilled Technical Support Agent to join our team. As a Technical Support Agent, you will be responsible for providing top-notch customer service and technical support to our customers.Key Responsibilities:Manage support cases from start to finish, providing advice and assistance via email or...

  • Technical Support Specialist

    3 weeks ago

    Brampton, Ontario, Canada Survalent Full time

    Job Title: Technical Support AgentWe are seeking a highly skilled Technical Support Agent to join our team at Survalent. As a Technical Support Agent, you will be responsible for providing top-notch customer service and technical support to our clients.Key Responsibilities:Manage support cases from start to finish, providing advice and assistance via email...

  • Technical Support Specialist

    3 weeks ago

    Brampton, Ontario, Canada Survalent Full time

    Job Title: Technical Support AgentWe are seeking a highly skilled Technical Support Agent to join our team at Survalent. As a Technical Support Agent, you will be responsible for providing top-notch customer service and technical support to our clients.Key Responsibilities:Manage support cases from start to finish, providing advice and assistance via email...

  • Administrative Support Specialist

    4 weeks ago

    Brampton, Ontario, Canada AGENT 360 Full time

    Job SummaryAGENT 360 is seeking an experienced Administrative Assistant to join our team. As an Administrative Assistant, you will provide administrative support to our team, ensuring the smooth operation of our office.Key ResponsibilitiesAdministrative Support: Provide administrative support to our team, including opening and distributing mail, scheduling...

  • Administrative Support Specialist

    4 weeks ago

    Brampton, Ontario, Canada AGENT 360 Full time

    Job SummaryAGENT 360 is seeking an experienced Administrative Assistant to join our team. As an Administrative Assistant, you will provide administrative support to our team, ensuring the smooth operation of our office.Key ResponsibilitiesAdministrative Support: Provide administrative support to our team, including opening and distributing mail, scheduling...

  • Administrative Support Specialist

    1 month ago

    Brampton, Ontario, Canada AGENT 360 Full time

    Job SummaryWe are seeking an experienced Administrative Assistant to join our team at AGENT 360. The successful candidate will provide administrative support to our team, ensuring the smooth operation of our office.Key ResponsibilitiesAdministrative Support: Provide administrative support to our team, including opening and distributing mail, scheduling...

  • Administrative Support Specialist

    1 month ago

    Brampton, Ontario, Canada AGENT 360 Full time

    Job SummaryWe are seeking an experienced Administrative Assistant to join our team at AGENT 360. The successful candidate will provide administrative support to our team, ensuring the smooth operation of our office.Key ResponsibilitiesAdministrative Support: Provide administrative support to our team, including opening and distributing mail, scheduling...

  • Technical Support Specialist

    2 weeks ago

    Brampton, Ontario, Canada Survalent Full time

    Job SummaryWe are seeking a skilled Technical Support Agent to join our team at Survalent. As a Technical Support Agent, you will be responsible for providing first-level support to customers who are experiencing difficulties with our ADMS solution platform.Key ResponsibilitiesManage support cases from start to finish by providing advice and assistance via...

  • Technical Support Specialist

    3 weeks ago

    Brampton, Ontario, Canada Survalent Full time

    Job Title: Technical Support AgentSurvalent is seeking a skilled Technical Support Agent to provide top-notch customer service and technical support to our clients. As a key member of our Customer Support team, you will be responsible for managing support cases, advising and assisting customers with software-related issues, and providing remote support...

  • Technical Support Specialist

    3 weeks ago

    Brampton, Ontario, Canada Survalent Full time

    Job SummaryWe are seeking a highly skilled Technical Support Agent to join our team at Survalent. As a Technical Support Agent, you will be responsible for providing first-level support to customers who are experiencing difficulties with our Survalent ADMS solution platform.Key ResponsibilitiesManage support cases from start to finish by providing advice and...