Bilingual (English/spanish) Technical and Sales

5 months ago


Brampton, Canada Solutions 2 GO Full time

Are you ready to move distribution forward?

Solutions 2 GO is a premier global distributor of video game products. With operations reaching 19 countries in North, Central and South America, and partnerships that further extend to Europe, Africa, Australia and Asia, Solutions 2 GO represents all publishers in the Canadian market, offers coast-to-coast distribution in the USA and is the exclusive distribution partner for Sony PlayStation in Latin America. Our leadership, processes and partnerships have earned us a reputation as the premier provider of flexible, dynamic distribution solutions for publishers, manufacturers and retailers around the world. At Solutions 2 GO, we are moving distribution forward. If you are an achiever who is relentless in ensuring that we achieve business results and create a great company culture while doing it, then we’re looking for you

**The S2G Purchasing Team is Growing We are looking to hire a Technical and Sales Support Agent**

Technical and Sales Support Agent is a support role on the Global support team for one of the key mobility brands represented by Solutions 2 GO. The support agent role is responsible for implementing the support workflow and implementing the directives of management. The support agent will work with management to continually ensure there are adequate resources, systems, tools, and reporting to properly support the business. The support agents’ primary function is to provide hands-on customer support and training as required and to assist sales with customer presentations and demonstrating at customer and trade events.

**Duties & Responsibilities**:
**Sales Development Support**

Working closely with the sales teams at both Solutions 2 GO and the vendor for new business development demonstrating the brands’ system and products to develop new business with new and current accounts. This includes:

- Travel when and where necessary (30%)
- Industry events and customer events
- High-level customer engagements
- This role customer-facing

**Training**

The support lead will collaborate on the development of and continual improvement of our training and support with management. This includes:

- Understanding and being able to demonstrate best practices for setup, maintenance, and daily use of the brands’ products and equipment.
- Enhancement of training curriculum for retail staff, sales teams, and other key stakeholders
- Updating and maintaining all departmental tracking tools
- Travel when and where necessary

**Support**
- To support retailers and other customers in Canada through all supported mechanisms and to provide ancillary support to LATAM or the USA when available.
- Bilingual preferred (French Canadian)
- Understand where to find and provide resources for support as required.
- Travel as needed for support and training purposes.

**System and Tools**

***Understand all aspects of the company’s API and system as well as the various tools and reports to ensure maximum uptime and proper support for users including:

- Excel
- Fresh Desk
- Teams
- WhatsApp
- Reporting tools

***Other Responsibilities**
- Ensure that customer issues are appropriately addressed, researched, and accurately resolved in a timely manner.
- Ensure proper escalation occurs for unresolved issues and assign appropriate priority.
- Assist in troubleshooting technical issues and use those opportunities to further mentor the team.
- Refine and implement the methods, procedures, tools, and policies to ensure high-quality service is delivered to customers.
- Collaborate with all relevant departments, and provide feedback as needed.
- Maintain a knowledge base of known issues and solutions.
- Proactively identify repeating issues, missing features, and customers at risk and implement methods to eliminate them.

**Skills & Qualifications**:

- Bilingual in English and French Canadian (preferred)/ Spanish will be an asset
- High school diploma or equivalent
- Some college or technical school preferred
- Minimum 2 years in a technical support and/or customer support role
- Consumer electronics or telecommunications is an asset

Solutions 2 Go Inc. is committed to creating a diverse and inclusive workforce. For individuals requiring accommodations or support throughout the recruitment process please contact the HR team. #LI-LA1



  • Brampton, Canada StackTeck Full time

    **About StackTeck Systems Limited** **SUMMARY**:The position of the Program Manager assists the Account/Business Manager with technical sales, customer relationship management and program management. The role requires direct interaction with Customers, Sales and Operations Teams in order to deliver clean orders into the business. Together with the...


  • Brampton, Canada Solutions 2 GO Full time

    **About us** Are you ready to move distribution forward? Solutions 2 GO is a premier global distributor of video game products. With operations reaching 19 countries in North, Central and South America, and partnerships that further extend to Europe, Africa, Australia and Asia, Solutions 2 GO represents all publishers in the Canadian market, offers...


  • Brampton, Canada Solutions 2 GO Full time

    **About us** Are you ready to move distribution forward? Solutions 2 GO is a premier global distributor of video game products. With operations reaching 19 countries in North, Central and South America, and partnerships that further extend to Europe, Africa, Australia and Asia, Solutions 2 GO represents all publishers in the Canadian market, offers...


  • Brampton, Canada Solutions 2 GO Full time

    Are you ready to move distribution forward? Solutions 2 GO is a premier global distributor of video game products. With operations reaching 19 countries in North, Central and South America, and partnerships that further extend to Europe, Africa, Australia and Asia, Solutions 2 GO represents all publishers in the Canadian market, offers coast-to-coast...


  • Brampton, Canada Solutions 2 GO Full time

    Are you ready to move distribution forward? Solutions 2 GO is a premier global distributor of video game products. With operations reaching 19 countries in North, Central and South America, and partnerships that further extend to Europe, Africa, Australia and Asia, Solutions 2 GO represents all publishers in the Canadian market, offers coast-to-coast...

  • Sales Representative

    1 month ago


    Brampton, Canada Cellular planet Full time

    **Job Summary** **Responsibilities** - Identify and pursue new sales opportunities through market research and networking. - Manage existing accounts to ensure customer satisfaction and retention. - Analyze customer requirements and tailor solutions to meet their needs. - Negotiate contracts and close sales effectively while maintaining strong relationships...


  • Brampton, Canada TalentSphere Staffing Solutions Full time

    Bilingual Inside Sales Representative (English/French)Brampton, OntarioBuilding Materials Manufacturer$62-70K + Bonus + Profit Sharing + Excellent BenefitsCome join a well-established dynamic building materials company whose ethos is based on providing great customer service and differentiating themselves by exceeding the expectations of their clients.They...

  • Sales Associate

    6 months ago


    Brampton, Canada ABF-lab Full time

    Job Overview: We are seeking a motivated and customer-oriented Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional service to our customers and driving sales. This is a great opportunity for individuals who enjoy working in a fast-paced retail environment and have a passion for...


  • Brampton, Canada ROKVAL Full time

    Overview: We are seeking a highly motivated and results-driven Outside Sales Representative to join our team. As an Outside Sales Representative, you will be responsible for generating new business opportunities and building strong relationships with clients. This is a great opportunity for someone with a passion for sales and technology to make a...


  • Brampton, Canada Solutions 2 Go Full time

    Are you ready to move distribution forward? Solutions 2 GO is a premier global distributor of video game products. With operations reaching 19 countries in North, Central and South America, and partnerships that further extend to Europe, Africa, Australia and Asia, Solutions 2 GO represents all publishers in the Canadian market, offers coast-to-coast...


  • Brampton, Canada Solutions 2 GO Full time

    Are you ready to move distribution forward? Solutions 2 GO is a premier global distributor of video game products. With operations reaching 19 countries in North, Central and South America, and partnerships that further extend to Europe, Africa, Australia and Asia, Solutions 2 GO represents all publishers in the Canadian market, offers coast-to-coast...


  • Brampton, Canada PayMore Stores Canada Full time

    **Responsibilities**: - Greet and explain our company processes to incoming customers. Build relationships with customers. - Identify and test a wide range of consumer electronics from our customers. - Determine pricing for a wide range of electronics from smartphones, tablets, laptops, game systems and more through our software, and referencing additional...


  • Brampton, Ontario, Canada TalentSphere Staffing Solutions Full time

    About the Role:As a Bilingual Inside Sales Representative, you will be responsible for managing customer communication, providing estimates and pricing, and developing and building relationships with existing accounts. You will also be responsible for upselling existing clients, organizing logistics solutions, and coordinating shipments. Additionally, you...

  • Market Account Manager

    6 months ago


    Brampton, Canada Best Buy Full time

    Market Account Manager - Bilingual (French/English) - Best Buy Business Are you a self-motivated sales professional looking to connect business customers with the technology they need? As a market account manager, you will focus on business to business sales in their given territory. By engaging with companies of all sizes, this role is designed to provide...


  • Brampton, Canada Canon Canada Full time

    Canon has been at the forefront of digital imaging solutions for more than 80 years. We've established a diverse culture that's made us a respected and successful industry leader. Canon's corporate philosophy is Kyosei: all people, regardless of race, religion, or culture, harmoniously living and working together into the future. We have been recognized by...


  • Brampton, Canada Canon Canada Full time

    **Bilingual (English-French) Technical Support Representative (Hybrid)** **Call Center - 7 Hour days - No Weekends! Hybrid - Brampton, Ontario 9am-5pm or 10am - 6pm** - Are you tech-savvy - Do your friends or family call you when they can’t get their tech to work? If so, this could be the role for you! As a member of the Canon team, you’ll help our...


  • Brampton, Canada The Party Centre Full time

    Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, addressing their inquiries and concerns, and ensuring their overall satisfaction. **Responsibilities**: - Analyze...

  • Sales Representative

    6 months ago


    Brampton, Canada HK Trailer Parts Full time

    Job Summary: **Responsibilities**: - Develop and maintain strong relationships with new and existing customers - Identify and pursue new sales opportunities through market analysis and lead generation - Conduct technical sales presentations to demonstrate product features and benefits - Negotiate contracts and close deals to meet sales targets - Collaborate...


  • Brampton, Canada PVR FIBERS Full time

    Education: College/CEGEP - Experience: 7 months to less than 1 year **Tasks**: - Promote sales to existing clients - Assess client's needs and resources and recommend the appropriate goods or services - Develop reports and proposals to illustrate benefits from use of good or service - Estimate costs of installing and maintaining equipment or service -...


  • Brampton, Ontario, Canada TalentSphere Staffing Solutions Full time

    About the Role:As a Bilingual Inside Sales Representative, you will be responsible for managing customer communication, providing estimates and pricing, and developing relationships with existing accounts. You will also be responsible for upselling existing clients, organizing logistics solutions, and coordinating shipments. Key Responsibilities:Manage...