IT Support Specialist

2 weeks ago

Vancouver, Canada Netsmart Inc. Full time

**What are we looking for?**

At Netsmart we never silo our techs into only doing desktop support or doing Tier 1 support. Everyone gets the chance to learn new technologies and develop their skills. We are seeking an IT Support Specialist who will work with clients on their technology needs and help to do projects and handle support requests. The primary function of this position is to assess and handle the technical support requests on-site and remote for Netsmart Clients. We are looking for happy people who are good at tech and dealing with people and want to work for a supportive company.

**Who are we?**

Netsmart is an I.T. Managed Services Provider, serving Western Canada and the United States. We attribute our continued success to the passion and hard work of our amazing team. We offer a challenging work environment that provides continual learning and skills enhancement through team building, additional training, and on-site experience. Our techs work closely with our clients, both remotely and on-site, to provide superior support and customer service.

**Core Duties and Responsibilities**
- IT support on technical related requests onsite and remotely. Ticket creation and monitoring of resolution status
- Network administration and maintenance of local area network services such as firewalls, switches, APs, and other devices
- Implementation and maintenance of corporate backup systems
- Administer virus protection and removal
- Coordinate vendor technical support as required
- Implement and comply with site-specific operations and security policies
- Implements, maintains, and adheres to all IT policies and procedures as set by Netsmart management
- Travel as needed to remote client sites
- Assisting other IT teams as needed
- Must be available to participate in rotating emergency on-call support and weekend projects
- Perform other duties as assigned

**Qualifications**
- IT work experience is an asset but we will train all our new staff.
- Technical diploma or equivalent is preferred
- Higher salaries given to those who have Microsoft or VMWare certifications
- Strong technical aptitude, especially relating to PC hardware. Competence with basic hand tools and mechanical aptitude to successfully perform hardware installation and maintenance.
- Class 5 Drivers License and access to a reliable vehicle
- Must be eligible to work in Canada
- Must be clear and fluent in speaking, reading and writing English
- Criminal background check required upon offer of employment

**Why work for us?**
- We offer a competitive salary, commensurate with your experience. Starting salary range of $72,000 - $95,000 annually, with a performance review after 12 months.
- Extremely Attractive benefits package including with 100% coverage for Dental, health and many other benefits.
- Bonuses and mileage paid
- Dynamic and supportive team environment
- Work as an IT consultant with the opportunity to build strong relationships with dedicated clients.
- We strive on providing amazing service to our customers.
- Paid time off
- Flex days
- Higher raises than inflation.

We are excited to welcome new people to our team.

**Job Types**: Full-time, Permanent

**Salary**: $72,000.00-$95,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Work from home

Schedule:

- Day shift
- Monday to Friday
- On call

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Vancouver, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Network administration: 1 year (preferred)

Work Location: Hybrid remote in Vancouver, BC

  • Customer Support Specialist

    4 days ago

    Vancouver, Canada Real Estate Webmasters Full time

    REW is looking for a passionate Customer Support Specialist to join our high tech, high performing Customer Experience Team. We are excited to welcome the next REW Support Superstar to be on the front line and provide best in class support for our clients. This role is responsible for delivering support and customer advocacy, while ensuring our customers...

  • Customer Support

    10 hours ago

    Vancouver, Canada Creator.co Full time

    Customer Support & Product Specialist Company: Creator Title: Customer Support & Product Specialist Status: Full-time, Hybrid Introducing Creator ( - renowned for our groundbreaking technology and meteoric rise within Vancouver's startup ecosystem, we're recognized as one of the world’s top infl

  • Information Technology Support Specialist

    5 days ago

    Vancouver, Canada Aquilini Development & Construction Full time

    **Position**: Information Technology Support Specialist **Reports to**: Director, IT **THE TEAM** Aquilini Group (“AG”) is a diversified family business founded in Vancouver, BC more than 50 years ago with roots in the real estate development and construction industry. Today the company owns and manages an international real estate portfolio that...

  • Isc Support Specialist

    4 days ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Administration, Level A Job Title ISC Support Specialist Department Service Desk | Integrated Service Centre | Finance and Operational Excellence | VP Finance and Operations Compensation Range $5,622.33 - $8,081.00 CAD Monthly The Compensation Range is the span between the...

  • Client Support Specialist

    1 week ago

    Vancouver, Canada PNC Financial Services Group Full time

    Client Support Specialist Hello! Thank you for starting your application to Client Support Specialist 09:20 PM word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word...

  • Client Support Specialist

    1 week ago

    Vancouver, Canada PNC Financial Services Group Full time

    Client Support Specialist Hello! Thank you for starting your application to Client Support Specialist 09:20 PM word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word...

  • Client Support Specialist

    1 week ago

    Vancouver, Canada PNC Financial Services Group Full time

    Client Support Specialist Hello! Thank you for starting your application to Client Support Specialist 09:20 PM word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word...

  • User Support Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada District of North Vancouver Full time

    User Support Specialist JP#24-21(Regular Full-Time)Home to vast parkland and attractions including Grouse Mountain, Lynn Canyon and Capilano Suspension Bridge, the District of North Vancouver is inspired by nature, and enriched by people. Designated one of BC's Top Employers for six years, the District offers exciting professional development opportunities...

  • Technical Support Specialist

    7 days ago

    North Vancouver, Canada ICBC Full time

    At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and...

  • IT Support Specialist

    2 days ago

    Vancouver, Canada Netsmart Inc. Full time

    **What are we looking for?** At Netsmart we never silo our techs into only doing desktop support or doing Tier 1 support. Everyone gets the chance to learn new technologies and develop their skills. We are seeking an IT Support Specialist who will work with clients on their technology needs and help to do projects and handle support requests. The primary...

  • Junior Product Support Specialist

    6 days ago

    Vancouver, Canada mThreat Technologies Inc. Full time

    mThreat is looking for a Junior Product Support Specialist to join our team here at our Downtown Vancouver office. **About mThreat** mThreat is a threat intelligence company and part of the Wizard Group of Companies. While mThreat itself is new, the company is backed by over 20 years of technology and experience from its well-established parent company in...

  • Support Technician Specialist

    3 weeks ago

    Vancouver, Canada Quicktech Full time

    ROLE : Support Specialist DESCRIPTION:  Quicktech is looking for a full-time Support Specialist at the Intermediate Level (Tier 2) to remotely join our current talented team of technicians in Vancouver MISSION : To provide prompt, educated and courteous support resolving the clients' first and second level technical issues. You will also act as an...

  • IT Support Specialist

    2 weeks ago

    Vancouver, Canada Netsmart Inc. Full time

    **What are we looking for?** At Netsmart we never silo our techs into only doing desktop support or doing Tier 1 support. Everyone gets the chance to learn new technologies and develop their skills. We are seeking an IT Support Specialist who will work with clients on their technology needs and help to do projects and handle support requests. The primary...

  • Support Specialist

    1 week ago

    Vancouver, Canada J.P. Morgan Chase Full time

    Support Specialist word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word...

  • Support Specialist

    1 week ago

    Vancouver, Canada J.P. Morgan Chase Full time

    Support Specialist word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word...

  • Support Specialist

    1 week ago

    Vancouver, Canada J.P. Morgan Chase Full time

    Support Specialist word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word...

  • IT Support Specialist

    1 day ago

    Vancouver, Canada Cloud Collective Full time

    **Introduction** We're a downtown-based tech company looking to grow our team! We are looking for someone long-term to grow with our company. If you think this is the right fit for you please reply with your cover letter and resume in a PDF. **Company** Cloud Collective is a fast-growing Vancouver-based managed services provider that puts today's most...

  • Product Support Specialist

    2 weeks ago

    North Vancouver, Canada Swim Recruiting Full time

    We’re looking for an IT Support Specialist for a permanent opportunity based in North Vancouver, BC. Opportunity to be the IT Support Expert with an opportunity to grow into a Product Management role Opportunity to work on managing vendors to help steward mobile, loyalty and marketing roadmaps Be involved with a company that focuses on developing future...

  • Product Support Specialist

    2 weeks ago

    North Vancouver, Canada Swim Recruiting Full time

    We’re looking for an IT Support Specialist for a permanent opportunity based in North Vancouver, BC. Opportunity to be the IT Support Expert with an opportunity to grow into a Product Management role Opportunity to work on managing vendors to help steward mobile, loyalty and marketing roadmaps Be involved with a company that focuses on developing future...

  • Product Support Specialist

    1 week ago

    North Vancouver, Canada Swim Recruiting Full time

    We’re looking for an IT Support Specialist for a permanent opportunity based in North Vancouver, BC. Opportunity to be the IT Support Expert with an opportunity to grow into a Product Management role Opportunity to work on managing vendors to help steward mobile, loyalty and marketing roadmaps Be involved with a company that focuses on developing future...