IT Support Specialist

4 weeks ago

Vancouver, Canada Cloud Collective Full time

**Introduction**

We're a downtown-based tech company looking to grow our team

We are looking for someone long-term to grow with our company. If you think this is the right fit for you please reply with your cover letter and resume in a PDF.

**Company**

Cloud Collective is a fast-growing Vancouver-based managed services provider that puts today's most pressing cloud infrastructure challenges at the heart of its brand. We turn the best cloud and server technologies into trusted solutions for small and medium-sized businesses. We're a small and tight-knit team serving over 100 clients in a wide variety of verticals such as legal, manufacturing and non-profits. With our rapid growth trajectory, we need someone to help us continue delivering on a high standard of site reliability while fostering strong customer relationships.

**Position Overview**

As an IT support specialist, you’ll provide end-user and systems support to our managed IT clients and act as a trusted adviser to them. Your goal is to be fanatical about delivering white glove customer service while upholding our high technical standards. Your success will be measured by the clients' return on their investment in us. Helping them protect their systems while simultaneously developing your personal technical skills to become a foremost expert in our field.

At Cloud Collective, we ask a lot of our employees which is why we give so much in return. In addition to your competitive salary, we’ll shower you with perks, including:

- **Dress**: wear anything you like to the office and be as comfortable at work as you are in your living room. All that we ask is that for client meetings and on sites, you dress to their standards and leave the bear paw slippers and bathrobe at the office.
- **Location**: On the days you are in the office, get here quickly thanks to our highly accessible central location in Yaletown.

**Experience**: Customer Service Rockstar - that's what we're looking for.

**Education**: BCIT education - you got it.

**Skills**: You must be an excellent communicator, someone who can turn complex concepts into simple non-technical lingo. Let us know if which of the following you feel you are skilled in:

- Protocols (ACLs, NAT, DHCP, DNS, etc.)
- Windows Server (Active Directory, Group Policies, File Sharing, Hyper-V)
- Cloud platforms (Azure, AWS, etc.)
- Basic proficiency in one programming or scripting language (PowerShell, Python, etc.)

**Characteristics**: we’re looking for someone that is a people person, able to get along with clients and has the patience to walk non-technical users through technical concepts. You must also be a tinkerer, unafraid of voiding the warranty to take something apart and build it again.

**Responsibilities**:
1. **Supporting** clients with technical issues and acting as a trusted adviser to their businesses.
2. **Publishing** easy-to-skim, informative and digestible documentation and knowledgebase articles for internal and client use.
3. **Designing** scalable, automated and reliable systems to minimize help desk service requests.

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