Eus Regional Support Manager Canada
4 weeks ago
**Date Posted**:
2023-02-21-08:00
**Country**:
Canada
**Location**:
LOC13052 1000 Boul Marie Victorin,Longueuil,Quebec,J4G 1A1,Canada
**Position Role Type**:
Unspecified
- Raytheon Technologies Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises four industry-leading businesses - Collins Aerospace, Pratt & Whitney, Raytheon Intelligence & Space and Raytheon Missiles & Defense. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.
To realize our full potential, Raytheon Technologies is committed to creating a company where all employees are respected, valued and supported in the pursuit of their goals. We know companies that embrace diversity in all its forms not only deliver stronger business results, but also become a force for good, fueling stronger business performance and greater opportunity for employees, partners, investors and communities to succeed.
Do you want to be part of a new, exciting initiative to combine foundational IT with new digital technologies? Our Digital Technology (DT) team is driving business efficiencies and a better customer experience by connecting technologies, people, information and processes. From making aircraft more electric, intelligent, and integrated to building new software platforms such as Internet of Things, big data, artificial intelligence, there’s no better place to be right now than in digital. If you’re an agile thinker who enjoys utilizing modern technology to make big improvements, then you’re a perfect fit for this team. Join Raytheon Technologies and help us revolutionize the aerospace industry today
Directs group of Enterprise Support Leads that covers a wide geographic region. Responsible for close interactions with site business partners and leadership to fully understand and align IT support with business goals. This role will be required to manage and lead specific support aspects of the site including but not limited to desktop support, IT support, local aspects of infrastructure and physical asset management.
**Principal Responsibilities**:
- Directly supervises exempt and/or nonexempt associates. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
- Manages the regional IT infrastructure support teams to meet the needs of the business. Participates in the regional business and IT planning process to provide input and solicit expectations with regards to future IT support
- Drives and delivers initiatives and projects and ensures local service operation performance achieves established SLA goals
- Oversees global initiatives that require local implementation
- Ensures that there are consistent, standardized processes in place locally for managing IT escalations, issues resolution, staff mentoring and financial and IT planning
- Serves as the business conduit for escalations related to support, services and delivery
- Performs proactive analysis on all factors impacting availability and service level attainment
- Ensures IT services are available and operational is all areas of responsibility
- Evaluates, negotiates price and purchases IT equipment based on corporate standards for items to support local operations.
- Performs other related duties as required.
**Education**:
- Typically requires a university degree or equivalent experience and minimum 5 years prior relevant experience or an advanced degree in a related field and minimum 3 years experience
**Preferred Qualifications**:
- Broad background with exposure to various infrastructure technologies including servers and networks, desktop technologies including hardware and software, and strong troubleshooting skills.
- Must be Fluent (read/write/speak) in French and English.
- ITIL Foundations, A+, MCSE, Net+, PMP or other technical and professional certifications desired. Demonstrated experience in service-focused technical environment.
- ** Demonstrated strong people leadership, relationship building, and customer service skills**
**Location**:
- Longueuil, Quebec CA
**Language Requirement**:
- English (Read/Write/Speak)
- French (Read/Write/Speak)
Raytheon Technologies Corporation est une société aérospatiale et de défense qui fournit des systèmes et des services avancés à des clients commerciaux, militaires et gouvernementaux d
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