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Mgr Regional Operations Ca

7 months ago

Longueuil, Canada DAIKIN COMFORT TECHNOLOGIES CANADA ULC Full time

May include:

- Ensures all branches and employees are following all procedures, policies, safety standards and work instructions.
- Resolve customer issues, complaints and transactions when necessary.
- Manage, supervise and conduct Branch Visit Guide; follow-up and assist in resolving deficiencies.
- Assist in the planning of forecasting inventory needs, ensuring adequate product inventory is available and in good condition. Working in conjunction with Inventory planners at the HLC.
- Resolve operations issues or concerns by communicating with DOM and/or Regional Manager or corporate office where appropriate.
- Ensure House account sales are being monitored and accounts are being worked via CRM.
- Review branch P&L’s and provide guidance and direction to help deficient areas get back on track.
- Work with Region Manager and Territory Sales Manager’s to enable Region to achieve overall sales goals.
- Act as support line with sales.
- Work with HR Business Partner to proactively develop the branches’ staffing/talent pipelines including actively networking and participating in the Branch Manager Training program (BMT) to ensure adequate personnel are in the branch at all times.
- Ensure that all employees receive sufficient training for their roles and coordinate with corporate office, HR and company trainers to ensure training goals and requirements are continuously met.
- Willing to spend whatever time it takes within the Region to get a branch back up to speed.
- Liaise with corporate real estate and operations for branch openings, closings, relocations and layout planning including conducting real estate building and location evaluations.

Nature and Scope:

- Takes direction from lead
- Works within well defined instructions

Knowledge & Skills:

- Excellent verbal and written communication skills.
- Ability to multitask.
- Good Judgment.
- Product Knowledge and understanding of HVAC industry.

**Experience**:

- 5+ years of related experience

**Education**:

- 4 Year degree or equivalent

Physical Requirements/Work Environment:

- Must be able to perform essential responsibilities with or without reasonable accommodations.
- The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities_