Ward Clerk

2 weeks ago

Toronto, Canada Sinai Health Full time

The Ward Clerk plays a key role in fostering communication and coordination related to patient care in the Department, providing general administrative support to the multi-disciplinary team within this fast-paced environment.
- Receives, greets and screens patients/families/visitors coming into the unit
- Coordinates admissions, discharges and transfers within and external to the department
- Processes patient appointments (i.e. outpatient clinic referrals, outpatient diagnostic imaging tests)
- Compiles patient information and disassembles charts for Health Records
- Oversees patient charts on the unit and for quality assurance purposes
- Utilizes electronic systems to capture length of stay information pertinent to the patient’s journey and contributing to the fiscal health of the department
- Provides overall administrative support i.e. answering/directing incoming telephone calls, updating whiteboards, photocopying, faxing, ordering of supplies, word processing
- Provides customer service to patients and visitors by answering questions and assisting with wayfinding
- Coordinates the sterilization or repair of medical and office equipment and collaborates with the Help Desk and Building Services around routine maintenance and requests
- Participates in activities to upgrade and enhance one's job-related knowledge/skills through in-service training sessions, quality improvement initiatives, and policy manual review
- Assists with the orientation of new Ward Clerks
- Job Requirements- Successful completion of a college diploma, preferable in secretarial studies, from an accredited educational institution
- 1 year of recent related work experience
- Proficiency with Patient Care Systems
- Proficiency with Microsoft Word, Excel and Outlook
- Minimum 40 wpm keyboarding/data entry speed
- Proven flexibility, initiative, organizational and problem solving/decision-making skills
- Demonstrated ability to effectively interact with all levels of staff, patients and their families, as well as a team member both intra and interdepartmentally
- Skilled at setting priorities and handling multiple tasks simultaneously
- Demonstrated ability to communicate and read using English in order to effectively perform essential requirements of this position
- Demonstrated satisfactory work performance and attendance history

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