Seafreight Import Coordinator

6 months ago

Richmond, Canada Hellmann Worldwide Logis Full time

For more than 150 years, Hellmann Worldwide Logistics has been making strides in the freight forwarding industry because of our exceptional employees in the global Hellmann Family. Our unmatched passion for the employee experience and energy to service our customers makes our resilience possible.

Our Hellmann Promise is to collectively shape our culture through our mission, values, and leadership principles.

If this resonates with your career aspirations, come and help us shape our sustainable impact, job details below
- The Seafreight Import Coordinator coordinates product shipments ensuring that service commitments are achieved and maintained in accordance with client requirements and company objectives. The employee serves as a liaison with customers, vendors, and government agencies in all seafreight import activities.
ESSENTIAL DUTIES AND RESPONSIBILITIES**:

- Responsible for all shipment-level communication between Hellmann and all customers, carriers and vendors (i.e. delays, shipment status inquiries, arrival notices, billing, etc.)
- Escalates all recurring carrier / vendor service issues to Supervisor
- Maintains service relations with customers, carriers, vendors, and other Hellmann offices
- Responsible to ensure compliance with all applicable internal and external standard operating procedures and regulatory requirements
- Consults with supervisor prior to agreeing to non-standard services and/or pricing
- Ensures that customer standard operating procedures (CSOPs) are developed and maintained in conjunction with Account Management and Sales
- Processes shipments in compliance with company standard operating procedures, while complying with customer and regulatory requirements (i.e. Hellmann policies, OBL, Letter of Credit, Cert. of Origin etc.)
- Performs credit check prior to arranging transportation
- Submits insurance purchase requests, upon request
- Verifies and confirms any additional charges incurred (i.e. driver waiting time, demurrage, detention etc.)
- Promptly communicates all additional charges incurred to the customer to prevent disputed invoices
- Responsible to obtain / retrieve the Arrival Notice from the carrier
- Creates Broker Arrival Notice and passes to HWL Trade Services or Outside Broker within KPI
- Dispatches all Hellmann arranged deliveries or communicates necessary information to carrier / consignee for all non-Hellmann arranged deliveries
- Sends Customer Arrival Notice
- Collaborates with Trade Services to arrange inspections, when required
- Ensures carrier and CFS are paid and have all required documentation to ensure timely availability / release of freight
- Enters and updates all required milestone tracking events within area of responsibility
- Performs other duties as assigned

**EDUCATION AND EXPERIENCE**
- Associate’s Degree (A.A.) from a two-year college or equivalent work experience or equivalent combination of education and work experience will be considered in lieu of educational requirement
- High School Diploma or GED
- One to three years of previous experience in freight forwarding industry preferred

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

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