Middle Office Product Manager

2 weeks ago

Toronto, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Middle Office Product Manager

**What is the opportunity?**

Middle Office Services is a growing product space in the Canadian Asset Servicing market and an area into which RBC Investor Services continues to invest for future growth.

In this role, you will Initiate and support the overall product strategy, direction and profitability for Middle Office Services within RBC Investor Services, in alignment with wider business objectives. You will initiate and support the design, development and management of product solutions that support client retention, target client acquisition, enhance client experience and deliver to client commitments. You will also lead the execution of approved product change/development, ensure the Middle Office Service Product Standards and operating framework have a strong fit to client/market demand, and drive a data-oriented product management culture across the business.

**What will you do?**
- Proactively involved in the assessment of available market intelligence and stakeholder feedback (clients and functions) on strategy and evolution of the Fund Services business and Middle Office product, including target market, features, product/service experience, regulation and compliance.
- Support development and maintenance of suite of Middle Office product solutions focused on delivering NIAT growth through enhancing/digitizing products, generating client value, delivering by geography and platform.
- Develop a clear product roadmap in-collaboration with the Middle Office Product Head, Client Success, Client Operations and Business Development.
- Responsible for analysis of product-related change, including commercially-viable and client focused business cases, with prioritization and approval of product, client, operational and regulatory change. Business cases to be managed in-collaboration with Profitability and Protocols.
- Support design and efficiency of product operating model(s), product standards and technical stack/architecture, with an objective to simplify where possible working with the Product Architect.
- Conduct analysis to understand the detailed P&L for Middle Office Services and embed financials in driving client, product, execution and functional change on product profitability.
- Employ a data-led approach to understand all aspects (operational, client servicing, risk management, sales etc.) of product performance, revenue realization, expense management and risk mitigation.
- Responsible for ensuring appropriate governance, compliance with policies/frameworks and oversight of issues, risks, audit and compliance items.
- Support client design for non-standard client on-boarding for Middle Office as part of a stand-alone service or wider bundled solution set offered by RBC Investor Services

**What do you need to succeed?**

**Must-have**
- BA or BSc in business, or other relevant degree
- 3 to 5 years’ experience, with a specific focus in Asset Management/Asset Servicing or experience of Product Management roles in other parts of the wider Financial Services industry.
- Sound technical knowledge of the financial services and/or asset management industry including experience or knowledge of Middle Office solutions, processes and best practice.
- Extensive experience in developing & implementing effective strategies/business plans for products, business lines and/or operations groups.
- Proven curiosity regarding Fintech and evolving investment industry trends

**Nice-to-have**
- MBA, post-graduate in business or finance.
- Professional qualifications from a recognized industry body

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Exposure to senior management in I&TS
- Working within a small team structure, with the opportunity to get involved in a broad variety of initiatives
- Excellent career development and progression opportunities
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Competitive compensation

**Job Summary**

**Address**:
TORONTO, Ontario, Canada

**City**:
CAN-ON-TORONTO

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
Investor and Treasury Services

**Job Type**:
Regular

**Pay Type**:
Salaried

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