Manager, Middle Office

2 weeks ago

Toronto, Canada Citco Full time

Manager, Middle Office

Toronto, Canada

**About Citco**

Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

**About the Team & Business Line**:
Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

As a core member of our Middle Office team, you will be working with some of the industry’s most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon.

**Your Role**:

- You will lead a team within the Reconciliations, Client Service & Delivery group. The Reconciliations function is responsible for reconciling client transactions to 3rd party data, to ensure the integrity and accuracy of the records. The focus of the CS&D function is to identify and resolve issues described in the 3rd party reconciliations, to ensure that the portfolio is maintained (cash flows and security updates), and that any residual risk is captured and signed off prior to production of financial statements.
- You will need to have an in-depth understanding of the risks, cash flows and best practice protocols required to be able to service your clients and ensure that your team meets the SLA’s. The ability to build and develop the professional skill set within your team will be critical as we look to improve our service.
- You will lead a team of experienced and junior finance professionals, while working with colleagues across functions to service your clients.
- You will, through the efficient allocation of staff, ensure that the team is sufficiently resourced, client deliverables are covered and overtime is minimized.
- You will work with staff to ensure that risk on positions and activity is managed, communicated and escalated.
- You will monitor the team’s deliverables to ensure that client SLAs are consistently met, while assisting to negotiate changes where applicable. Be aware of, and ensure, that best practice protocols are consistently applied.
- You will assist with new business projects and act as a point of contact for clients and counterparts within Citco during the process.
- You will coach and develop staff to perform successfully in their current roles and develop them into management positions.

**About You**:

- You have a Bachelor or Master level degree.
- You have 6+ years in Financial Services.
- You have Product knowledge, Domestic, Global and OTC security markets, Fixed Income and derivative product knowledge.
- You have exposure to systems implementations and work flow process initiatives.
- You have strong customer relationship management.
- You have strong analytical skills.
- You have experience managing a team.
- You have excellent communication skills.
- You have knowledge of Hedge or Mutual Funds.
- Professional accounting designation is an asset.

**Our Benefits**

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization.

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