International Admissions

4 weeks ago

Hamilton, Canada Mohawk College Full time

**International Admissions - Triage Officer** Status**:Full Time

**Hours**: Monday - Friday, 35 hours/week

**Home Campus**: Fennell

**Payband**: F

**Rate of Pay**:$28.56

**Posting Date**: January 10th, 2023

**Closing Date**: January 16th, 2023 at 7:00 pm EST

We support and encourage the contributions of our diverse employees. We are committed to nurturing an equitable, diverse and inclusive (EDI) environment for everyone who learns and works at Mohawk College. We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators we believe it is important to act and show leadership in advancing the principles of equity, diversity and inclusion in our community.

Mohawk College is currently recruiting for our next

**International Admissions - Triage Officer**

Reporting to the Manager, International Admissions, this position provides extensive customer service support for a diverse clientele specifically supporting international applicants with interest in completing post-secondary, continuing education or apprenticeship. It is the responsibility of the incumbent to maintain solid customer relationships by handling questions and inquiries promptly, courteously, and professionally.

As a primary point of contact for International Admissions, the incumbent must be able to respond to, investigate and resolve a diverse number of inquiries from applicants, staff, faculty and other departments on a variety of topics related to college processes, post-secondary and continuing education programs and admission requirements.

The duties associated with this position may involve data entry tasks and exposure to confidential student records and information.

**Responsibilities**:
The duties of this position include, but are not limited to:
**Lead on Managing and Triaging Inquiries**
- Makes appropriate referrals to members of the International Admissions teams and/or other supporting teams depending on the inquiry and circumstance
- Responds to and provides basic triage for general inquiries from the public, students, faculty and staff visiting the Square from all areas, directing to kiosks for service as appropriate.

**Reception and Clerical Duties**
- Supports daily campus tasks including visiting various departments to pick up and/or delivery shared materials and student details
- Completes documentation in compliance with record keeping requirements of the College and external organizations as appropriate. E.g. The Ministry of Training, Colleges and Universities and other government bodies.
- Reviewing, coordinating and updating information on the International Admissions website, Q’nomy screens and social media tools and channels, keeping a schedule for review prior to each intake
- Working with the Coordinator, supports with other clerical activity as required include applicant file updating, document management etc.
- Providing general office support for the Support Officers and Operations Support Officers

**Application Process Support**
- Process applicants into programs, maintaining requirement documentation
- Creating applicant records in Banner (SVAOCAS) and updating the International Database, managing applicant documents
- Checking Banner and Cognos reports to ensure that the applicant has been identified correctly as an international student and, in the event of inaccurate data, entering the correct information.
- Managing and maintaining files for applicants to ensure all necessary documentation is received, logged and filed appropriately.

Other duties as assigned.

**Qualifications**:

- A minimum 2-year diploma in Office or Business administration, Business General, or related field; or equivalent combination of education and experience.
- A minimum of three years related work experience, in a service-oriented environment within an educational setting, with emphasis on verbal and written communication to international applicants, students and staff.
- Applied knowledge/experience of Post-Secondary and ESL programs, as well as College services is required.
- Experience with current computer software (e.g., MS office) and data management systems (Banner), including generating reports, performing data queries, maintaining databases (e.g., spreadsheets) and training with and utilizing new systems as required.
- Demonstrated commitment and understanding of human rights, equity, diversity and inclusion with the ability to communicate and work effectively with diverse groups of students, employees and the community.

Mohawk College prioritizes recruiting and retaining diverse employees. With this in mind, the College is committed to fostering inclusive and barrier-free recruitment and selection processes.

Should you require accommodation through any stage of the recruitment process, please contact the Human Resources Department at (905) 575 - 2047.

For more information concerning the Mohawk College strategic plan, please see**:strate

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