Manager, International Admissions

3 weeks ago

Hamilton, Canada Mohawk College Full time

**Manager, International Admissions** Status**:Full Time

**Hours**: Monday - Friday, 35 hours/week

**Home Campus**: Fennell

**Payband**: 11

**Rate of Pay**:$94,113 - $117,641

**Posting Date**:January 5th, 2024

**Closing Date**: January 16th, 2024 at 7:00 pm EST

We support and encourage the contributions of our diverse employees. We are committed to nurturing an equitable, diverse and inclusive (EDI) environment for everyone who learns and works at Mohawk College. We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators we believe it is important to act and show leadership in advancing the principles of equity, diversity and inclusion in our community.

Mohawk College is currently recruiting for our next

**Manager, International Admissions**

**Responsibilities**:
The duties of this position include, but are not limited to:
**Admissions Operations** and International Credential Evaluation**
- Serves as the primary institutional expert in international admissions and requires comprehensive knowledge and understanding of international educational systems, English language proficiency testing standards, as well as issues related to documentation fraud.
- Works with the Director of International Admissions and Student Engagement to outline protocols and best practices that ensure a standard of applicant qualifications which contributes to student success, retention, and graduation; ensures that international academic qualifications and evaluation methods are established to meet program standards and Canadian/Ontario equivalency benchmarks.
- Adjudicate and resolve escalated, complex admissions issues/appeals and monitor and maintain reports and appeal records. Research and review non-standard admissions decisions, communicate these decisions to the department and track precedent.

**Knowledge Sharing, Business Process, and Improvement**
- ** **Oversee all knowledge-related activities, including managing, capturing, sharing, and accessibility to intellectual resources. Works with staff to develop and optimize the usage of the department's knowledge assets.
- Employ exceptional leadership and change management skills to assist the admissions team in regular system updates and changes that impact day-to-day workflow and responsibilities.
- Executes the planning and delivery of training workshops, creation of procedures manuals, and development of all user documentation for the admissions team.

**Enrollment Management and Policy**
- ** **Monitor the release of offers and applicant trends to meet the college’s international new student enrolment targets, recognizing the competitive nature of Ontario post-secondary and the lead time required by international applicants to obtain student visas.
- Work with the Strategic International Enrollment Management team to optimize new Internal student enrollment. Tracking historical trends, forecasting admission conversion, and proactively employing strategic initiatives to boost enrollment at key points throughout the admission cycle.

**Managing, Leading and Training Staff**
- ** **The Manager assists in the design of the organizational structure for the admissions team, including the effective recruitment of support staff and their training, onboarding, and ongoing performance management and professional development.
- Provide coaching and mentorship and facilitate training staff in the assessment of applicant records to determine admissibility and to ensure averages, requirements, and decisions are accurately evaluated and communicated.
- Evaluate the long-term goals of the department and create opportunities for staff who display leadership, technical and administrative potential for further advancement within the department or the College.

**Communication**
- Responsible for the quality of all copy materials seen by the public, ensuring meticulous accuracy, grammar and structure as befitting a highly regarded post-secondary institution.

Other duties as assigned.

**Qualifications**:

- A four-year degree in a field related to college administration is required (e.g. Business Administration, Business Development, Information Systems Management, International Relations, Public Administration or other relevant field of study).
- 5 years of related, progressive work experience is required.
- Demonstrated experience in international education, computer systems, student admission, registration, records and post-secondary education.
- Must be conversant with government and college policies and programs.
- Familiarity with strategies of international education and the economic and political impact of key market areas.
- Ability to lead cross cultural teams with proven results and be able to see and understand disparate perspectives.
- Ability to speak and write in a second language is an asset.
- Previous training as a Business Analyst, Project Manager and/or Prosci ADKAR certification an ass

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