Front Office Supervisor
7 days ago
Company operating name: Harrison Hot Springs Resort and Spa
Company business address: 100 Esplanade Avenue, Harrison Hot Springs, British Columbia V0M 1K0
Job duties:
Develop, implement, and evaluate policies and procedures for the operations of the Front Office Team and the Reservations Team.
Supervise all Front Desk Staff
Recruit and manage staff, oversee staff training, and set work schedules.
Resolve customer complaints.
Ultimately, the Front Office Supervisor is responsible for the Front Office and achieving and maintaining the highest level of service standards.
Terms of employment: Permanent; Full-time
The language of work: English
40-50 Hours per week
Benefits package being offered: Via Sunlife Insurance:
Prescription Glasses.
Health Virtual Care.
Long-Term Disability Insurance.
Life Insurance.
Emergency Travel Benefits.
Location of work: Harrison Hot Springs, British Columbia
Skills requirements:
Required education:
Grade 12 (Secondary School) or equivalent
Completion of some hospitality industry post-secondary courses (certificates/diplomas) is preferred
Required work experience:
Minimum of three (3) years of experience at a supervisor or manager level in a similar type of hotel or resort
Customer service experience
Scheduling experience
Problem solving experience
Must be computer literate
Must be skilled at organizing
Must be skilled at prioritizing
Must be adept at handling business correspondence and communications, both written and verbal, including memos, reports, etc.
**Salary**: $18.68-$21.35 per hour
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Morning shift
- Night shift
**Experience**:
- hotel or resort: 3 years (preferred)
- supervisor or manager level in a similar: 3 years (preferred)
- Customer service: 3 years (preferred)
- scheduling: 3 years (preferred)
- problem solving: 3 years (preferred)
Work Location: One location
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