Switchboard Operator

6 months ago

Harrison Hot Springs, Canada Harrison Hot Springs Resort Full time

***:
The PBX / Switchboard Operator is responsible to handle all hotel communications via telephone, mail, messages, paging. This is a key critical communication post in the resort.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:

- Keeps guests’ names and room numbers are current.
- Uses consistent, standard phrasing to answer internal and external calls.
- Answers and redirects all calls promptly.
- Processes all incoming guest mail and forwards to Front Desk as required.
- Takes accurate messages and routes incoming correspondence
- Initials and time stamps all messages.
- Forwards faxes and fax charges to the Front Desk promptly.
- Handles calls and pages for security and hotel staff.
- Files previous day’s registration cards or forwards cards to reservations.
- Reports telephone problems to Front Office Manager and records trouble in the Switchboard Telephone Log book.
- Notes any problems, incidents or special requests (DND’s) in the log book.
- Enters wake-up calls into the guest wake-up memory. Checks to ensure accuracy.
- Processes all paper work immediately.
- Completes minor clerical duties for Front Office Manager.
- Completes any other job related duties that may be assigned from time to time including printing new vouchers.
- Assisting the Lakeside Café with Guest Balances on account.
- Some stress resulting from daily guest interactions (internal and external), budgetary, and time constraints.
- Completes rates and favours for the next day: includes assigning rooms and distributing to the appropriate departments.
- Some stress resulting from daily guest interactions (internal and external), budgetary, and time constraints.
- Other job related duties may be assigned.

**EDUCATION, EXPERIENCE AND SKILLS REQUIRED**:

- Completion of grade 12 education.
- Minimum of 1 year experience on a busy switchboard with multi-lines.
- An equivalent combination of experience and education will be considered.
- Superior communication skills in English, oral, written and on the telephone.
- Ability to present information and instructions to guests, suppliers, employees and managers of the resort.
- Ability to speak, read, and write in English.
- Ability to prepare routine reports, correspondence and memos.
- Ability to give accurate direction in emergency situations.
- First Aid Level III Certificate would be an asset.
- Computer literacy.
- Strong organizational skills.
- Ability to work well under potential emergency situations.
- Experience with computerized message systems.
- Experience with Property Management systems.
- Exceptional communication skills.
- Excellent with guests and staff.
- Flexible to a changing schedule.
- A second language would be an asset.

INDHP

**Job Types**: Full-time, Permanent

Pay: Up to $20.91 per hour

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Harrison Hot Springs, BC V0M 1K0: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Licence/Certification:

- Canadian Work Permit (required)

Work Location: In person

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