Front Desk Agent

7 months ago

Harrison Hot Springs, Canada Harrison Hot Springs Resort Full time

**Harrison Hot Springs Resort** is currently recruiting for the position of **Front Desk Agent**
- **About our company**:
Harrison Hot Springs and the Eastern Fraser Valley is a beautiful place to live, work and play. We would love to have you join our amazing team and share the high quality of life that we have come to enjoy.

At Harrison Hot Springs Resort, our guests discover a location unlike any other destination in the world. We know the care and customer service we offer our guests leads to special experiences for them. We endeavour to exceed guest expectations and deliver outstanding products and hospitality services. Even though we welcome thousands of guests each year, we will focus on individuals and what we can do to make them feel like they are at home.

Overlooking Harrison Lake, the Harrison Hot Springs Resort offers the following amenities: five mineral hot springs pools, the Healing Springs Spa, three restaurants and a coffee bar, extensive banquet and catering options, Resort Golf Course and Resort Marina.

**SUMMARY**:
The Front Desk Agents provide all guests with their first impressions of the resort. The Front Desk Agents assist guests with the checking in process as well as the checking out process. They welcome all guests and provide excellent service in meeting all guest requests and concerns.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:

- Welcomes guests to the hotel in a sincere, courteous and professional manner.
- Provides information on room rates and special packages to arriving guests and handles check-ins.
- Review and processes room and rate changes each day.
- Up sells rooms and packages whenever possible to achieve the highest possible room rate.
- Ensures complete information is written on the registration card and that the guest initials registration card to acknowledge room rate.
- Ensures authorization codes are on all credit card check-ins.
- Able to confidently use the Springer Miller (SMS) latest version, Front Office Property Management system.
- Follows procedures set for cash guests - checks identification, sets credit limit, and restricts movies, etc.
- Relieves switchboard operator for breaks throughout shift, and performs all switchboard duties during that time.
- Provides checkout service to departing guests, ensures that all accounts and payments are correct. Posts all late charges.
- Follows credit procedures for cash only guest lists, checks and follows up on guests over credit limit, bills approved accounts.
- Maintains and is responsible for a cash float and ensures that it is balanced, reporting overages or shortages, obtaining change as required.
- Completes shift update and cash-out procedures, balances cash and credit card receipts and deposits at the end of each shift.
- Maintains familiarity with all fire, safety and emergency procedures.
- Reports any problems or unusual circumstances to the Front Office Manager.
- Assist in training new staff members as required.
- Assist with PBX/Switchboard as required.
- Some stress resulting from daily guest interactions (internal and external), budgetary, and time constraints.
- Completes any other job related duties that may be assigned from time to time.

**EDUCATION, EXPERIENCE AND SKILLS REQUIRED**:

- Hospitality courses from a recognized institution
- Minimum 1 year front desk experience in a 3 star hotel/resort environment
- Exceptional customer service skills
- Proven ability to communicate fluently in English (verbal and written)
- Strong cash handling skills
- Outstanding organizational and prioritization skills
- Ability to solve a variety of problems quickly and efficiently
- Work well under pressure
- Proven ability to give accurate instructions and information to guests and other associates
- Ability to interpret rules, policies, procedures and documents accurately
- Computer literacy is an asset, specifically working with databases, Microsoft Office, Property Management Systems - specifically Maestro
- Excellent communication with other resort departments and other associates
- Up-selling of rooms and packages
- Being multi lingual is an asset
- Flexible to a changing schedule

**Job Types**: Full-time, Permanent

**Salary**: Up to $21.59 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Harrison Hot Springs, BC V0M 1K0: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Computer skills: 1 year (preferred)
- Customer Service: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Canadian work permit (required)

Work Location: In person

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