Slot Supervisor/cashier

5 months ago


Red Deer, Canada Red Deer Resort & Casino Full time

Are you passionate about creating unforgettable guest experiences? Do you thrive in a fast-paced, dynamic environment? If so, we want you on our team As a Slot Supervisor at our casino, you'll be at the heart of the action, ensuring our guests have a thrilling and seamless experience. Bring your energy, enthusiasm, and professionalism to our gaming floor, and help us set the standard for excellence in customer service. Join us and be a part of an exciting and rewarding career in the casino industry

**Position Title: Slot Supervisor**

**Reports To: Senior Slot Supervisor / Games Manager / Casino Manager**

**Essential Duties and Responsibilities**:

- Deliver exceptional guest service consistently.
- Maintain a strong, visible presence on the slot floor, fostering positive guest relations.
- Monitor the gaming floor to ensure the integrity of slot operations.
- Provide basic technical support for slot machines.
- Handle hand pays and bill exchanges.
- Respond to and resolve guest issues promptly.
- Ensure compliance with AGLC Terms and Conditions.
- Perform all cashier-related duties and cover cashier shifts as needed.
- Adhere to all scheduled shifts punctually.
- Supervise and mentor slot attendants, providing coaching as necessary.
- Communicate daily events through electronic shift reports.
- Identify and report service delivery opportunities and areas for improvement to the immediate manager
- Assist the Senior Slot Supervisor in directing, coordinating, and evaluating the slot team.
- Uphold supervisory responsibilities in line with casino policies.

**Qualifications**:

- High School Diploma or equivalent.
- minimum of 2 year proven experience in slot operations.
- At least three year of experience in handling cash transactions, preferably in a high-volume setting such as a casino.
- Must have a strong cash handling skills and attention to detail.
- Ability to work effectively in a team.
- Willingness to work a flexible schedule, including nights, weekends and holidays.
- Professional appearance is a must.
- Capable of prolonged standing, walking, and occasional lifting (up to 15 to 20 pounds)

**Certificates and Registrations**:

- Mandatory criminal record check.
- AGLC License.
- Deal Us In Phase 1 & 2.
- Anti-Money Laundering (AML) certification.

**Hours of Work**
- The hours of work for this position will vary depending on operational requirements but will include afternoon, late night, evening shifts, weekends and holidays

If you are passionate about providing excellent customer service and have the qualifications listed above, we would love to hear from you. Join our team and help us create a memorable experience for our guests.



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