Chick-fil-a Shift Leader

3 months ago

Newmarket, Canada Chick-fil-A Newmarket East Full time

At Chick-fil-A Newmarket East, the Shift Leader role is more than just a job, it’s an opportunity Shift Leaders gain life experience that goes far beyond just serving a great product in a friendly and fun environment. Chick-fil-A Newmarket is currently looking for Shift Leaders to join our team. If you are a confident individual with exceptional leadership abilities and a genuine passion for the food service industry, this is an outstanding chance to advance your career. As a Shift Leader, your main responsibilities will involve overseeing and coordinating the delivery of exceptional food and ensuring the seamless operation of our restaurant. We are looking for driven, team-oriented, friendly and honest people to serve our Newmarket community. Team Members must be available a variety of weekdays and on both Friday and Saturday to fulfill our business needs.

**Chick-fil-A Newmarket East Vision**: To eagerly pursue "REMARK"able hospitality through exceptional care and excellence

**Chick-fil-A Newmarket East Core Values**: Passion for Service, Teamwork, Innovation, Inclusion, Integrity

**Responsibilities**:
As a Shift Leader, you will be responsible for all, but not limited to, the following:

- Managing and overseeing the daily operations of the restaurant during assigned shifts, including preparing shift set-ups and executing breaks
- Demonstrating exceptional customer service by leading and motivating the team to exceed Guest expectations
- Training and developing Team Members in accordance with company guidelines to ensure high-quality service and product knowledge
- Maintaining a clean and organized work environment, adhering to health and safety regulations
- Ensuring the completion of daily opening, closing, cleaning and stocking checklists
- Fulfilling the opening and closing operations of the restaurant
- Championing cash management (tills, ordering/receiving change, finalizing business day, etc.)
- Identifying operational bottlenecks and identifying ways to solve issues
- Performing regular inventory checks and assisting with ordering supplies as needed
- Upholding the restaurant's vision, mission, culture and core values
- Upholding every aspect of our Winning Hearts Every Day strategy
- Upholding all Pathway training standards within the restaurant and providing on-the-spot coaching when required
- Upholding our models - First & Second Mile and Recovery Models
- Possessing strong personal characteristics such as humility, and a willingness to collaborate and learn
- Performing physical activities such as lifting, balancing, walking, and handling materials and boxes
- Holding yourself accountable for fulfilling your role with integrity
- Arriving on time in a full uniform, ready to work
- Retaining, following and ensuring all restaurant policies, procedures and requirements in accordance with the Team Member Handbook and Pathway
- Performing any additional job duties assigned to support business demands and needs

**Requirements**:

- Previous experience in a supervisory role in the restaurant industry preferred
- Must be at least 16 years of age upon hire
- Must be legally permitted to work in Canada
- Must have strong leadership skills with the ability to motivate and inspire a team
- Must have excellent interpersonal and communication skills
- Must have the ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Must have attention to detail and strong problem-solving skills
- Must have knowledge of health and safety regulations and best practices in the food service industry
- Must be able to bend and lift up to 50lbs and perform physical activities such as lifting, balancing, bending, walking, handling materials, boxes, equipment, pots and pans, and navigating shelving both high and low
- Must be able to work outside and stand for prolonged periods of time
- Must be able to meet minimum availability requirements - availability 5 days/week, 40 hours/week, including opening/closing 2x Monday-Thursday, opening/closing 2x Friday-Saturday, and providing flexibility with availability to help meet business needs
- Must be able to work within the hours of 9:00am to 11:30pm
- Must have a reliable means of transportation and be able to arrive on time for work with consistency
- Must agree to submit a valid Food Handlers Certificate within the first 30 days of employment

Work in a Chick-fil-A Restaurant

Here are some of the great benefits of working at Chick-fil-A:

- Flexible Hours: We will work with you to arrange your work schedule to honour other commitments like family, school, and sports.
- Closed Sundays: All Chick-fil-A restaurants are closed on Sundays so you can have a day of rest with family and friends.
- Work Directly with a Chick-fil-A Operator: The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
- Competitiv

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