Shift Leader

3 months ago

Newmarket, Canada Q2 Management Inc. Full time

Q2 Management Inc is a provider of Quality Inspection and Containment services to the automotive OEM supply chain. With branches supporting the United States and Canada, Q2 Management delivers benchmark service standards supported by our industry leading Quality Inspection Management System, InspeQ Tech.

**Job Summary**:
This role is accountable for both operational effectiveness and inspector performance at their designated client site(s).

**Safety**, our first Quality Key, is our top priority to foster a safe and inclusive work environment.

Shift Leaders are the technical expert on performing quality control inspections and parts rework. They run the shift they are scheduled for and lead the team on that shift.

**Essential Duties and Responsibilities**:
The essential functions include, but are not limited to the following:

- Actively train and **Empower** a team of quality inspectors, ensuring effective coordination, productivity, and flawless adherence to quality standards
- Validate Inspectors are prepared with the tools, equipment and supplies for each Work Order
- Conduct multiple validations per Inspector per shift to ensure adherence to inspection instructions
- Perform data entry and timekeeping on behalf of your team with utmost accuracy
- Complete a pass-down report and provide the customer with a data report at the end of each shift
- Exercise **Transparent** **and **Honest** **communication with all team members and share relevant information, goals, and expectations related to PPE compliance, site safety, sign in/out procedures, scheduling and break periods
- Demonstrate and enforce 100% compliance with our customer’s PPE rules
- Monitor and evaluate the performance of team members, providing constructive feedback, recognizing achievements, and addressing areas for improvement
- Maintain clear and **Transparent** communication channels with leaders, providing regular updates on quality performance and promptly escalate customer concerns
- Identify and **Empower** Inspectors with potential for career advancement
- Utilize our company’s vision and values to track and document employee attendance, address performance concerns, and provide guidance and counseling
- Uphold the highest ethical standards, promoting a culture of **Honesty**, integrity and trustworthiness
- Promote a culture of continuous improvement and drive employee engagement and development initiatives
- Lead by example, demonstrating a strong work ethic, commitment, **Ownership** and accountability in all aspects of your role

**Minimum Qualifications**:

- Excellent oral and written communication skills
- Ability to maintain composure under pressure and foster a sense of control
- Flexible schedule to support various locations
- An energetic and achievement-oriented attitude
- A dedication to customer service and an "expert-level" of knowledge about clients
- Reliable transportation, valid driver's license, and vehicle insurance
- Ability to travel within the operating region

**Physical Demands and Work Environment**:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
- The employee is frequently required to stand; walk; reach with hands and arms; and conduct repetitive movements throughout the duration of the shift
- The employee must occasionally lift and/or move up to 50 pounds
- Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus
- This role requires the use of safety equipment including, but not limited to, eye safety glasses, hearing protectors, work boots, gloves and hardhats
- The noise level in the work environment is usually moderate
- The work environment is not temperature controlled

Q2ON

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