Shift Leader Mango, Upper Canada Mall

2 months ago

Newmarket, Canada MANGO Full time

**BRAND: MANGO**

**POSITION: SHIFT LEADER**

**LOCATION: UPPER CANADA MALL
Fox Group is a leading and fast-growing retailer with 9,000 employees globally, and partner of choice for several well-known retail banners in Israel, Europe, and Canada, is excited to announce the opening of MANGO stores in Canada.

MANGO was founded in Barcelona, Spain, is an internationally renowned fashion brand that designs, manufactures, and markets women’s, men’s, and children’s clothing and accessories, with over 2700 stores in 115 markets.

As part of the expansion plans in Canada, we are looking for experienced, energetic, passion-for
- fashion Shift Leaders in our Upper Canada Mall location. This position reports directly to the Store Manager and together you will build the store team.

JOB DESCRIPTION SHIFT LEADER

The Shift Leader plays an important role in driving sales for the organization. Shift Leader will meet personal selling goals and will coach and motivate associates to achieve their own goals as well. The Shift Leader ensures customers have a consistent; quality experience while supporting management in meeting Company expectations and initiatives. The Shift Leader will ensure store standards, which include but are not limited to visual presentation, merchandising and back of house operations, as per Company direction.

The Shift Leader must have flexible availability which includes the ability to work during peak and non-peak times, weekends, and holidays. This allows the Shift Leader to open or close the store as well as provide coverage during peak times to cover breaks, meetings and other times as determined by the Store Manager (SM) or Assistant Manager (ASM). The Shift Leader helps set the pace on the sales floor and models desired selling behaviors at all times. The Shift Leader could be scheduled up to 20 hours per week, however hours may flex up to 30 hours based on the needs of the business.

SL COMPETENCIES AND SKILLS

The Shift Leader must demonstrate a set of competencies/skills that establish them as a sales driver within the store as well as show the ability to execute and give direction. These competencies outline a skill set that is required of a Shift Leader to be successful in their role.

Competencies include but are not limited to:
People: Influences people through effective communication. The SL can influence people through motivation and persuasion, as well as direct and delegate tasks.

Results: Stays focused on performance. The SL drives results and ensures accountability to those results. The SL is action oriented.

Thought: Shows that they understand the business through a strong customer focus and financial acumen.

Self: Remains flexible and adaptable and can manage ambiguity. The SL is resilient and maintains composure in all situations.

The Shift Leader may perform other related duties as required by the Company, store/field leadership, and especially regarding customer service.

JOB DESCRIPTION- SHIFT LEADER

KEY ROLES/RESPONSIBILITIES
- Provide and ensure legendary customer experiences consistently.
- Execute on company strategies.
- Train and motivate associates to improve selling and customer service performance.
- Lead selling and service efforts as the MOD during scheduled shifts.
- Assist customers with wardrobe styling and comfortable with sharing up to date fashion knowledge.
- Display expert product knowledge of product, company history, company policy and store/company strategies.
- Assist in resolving customer service matters in absence of SM/AM
- Communicate individual and team performance feedback to management
- Ensure associates consistently demonstrate client service standards
- Assist SM/AM in conducting new associate on-boarding and sales training.
- Ensure adherence to all company policy, procedures, and guidelines in the absence of SM/AM
- Assist in meeting payroll goals by ensuring appropriate floor coverage and maintaining a selling focus in absence of SM/AM
- Ensure associates receive scheduled breaks and meal periods in absence of SM/AM
- Perform opening and closing duties when needed.
- Perform merchandise flow duties for the sales floor and backroom as directed.
- Provide leadership or assistance with floor sets, window changes and other merchandising and visual expectationsPerform POS transactions on designated shifts and execute management functions in the absence of SM/AM.

REQUIRED SKILLS/EXPERIENCE
- Supervisory experience in a comparable retail environment
- Proven ability to lead sales team; viewed as leader among peers
- Demonstrated ability to achieve individual selling goals and metrics
- Demonstrated sales accountability, able to analyze selling reports, identify business trends and react quickly to the needs of the business
- Exceptional interpersonal, communication and customer service skills
- Ability to make decisions and mediate conflict within a team-environment
- Proficient in windows-based software such as Excel, Word and Outlo

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