Csr (Customer Service Representative)

6 months ago


Ottawa, Canada Dentals Inc. Full time

**Key Responsibilities**:

- Handle inbound and outbound calls in a professional and courteous manner.
- Answer questions, address concerns, and provide accurate information to customers.
- Assist with scheduling, confirmations, and follow-up calls.
- Maintain detailed and accurate records of customer interactions and transactions.
- Provide excellent customer service by identifying and resolving issues efficiently.
- Collaborate with team members and other departments to ensure seamless service delivery.
- Stay informed about company products, services, and policies to provide accurate information to customers.

**Qualifications**:

- Fluent in English with a clear, American accent.
- Excellent verbal and written communication skills.
- Previous experience in a call center or customer service role is preferred.
- Strong interpersonal skills and a customer-centric attitude.
- Proficient in using computer systems and customer relationship management (CRM) software.
- Ability to multi-task, prioritize, and manage time effectively.

**Skills and Attributes**:

- High level of professionalism and a positive attitude.
- Strong problem-solving skills and the ability to think on your feet.
- Ability to work independently and as part of a team.
- Reliable and punctual with a strong work ethic.
- Adaptable to changing environments and processes.

**How to Apply**:
We look forward to hearing from you

**Contact**:

- Phone: +1 613 7101050

**Benefits**:

- Dental care
- Flexible schedule
- Paid time off
- Vision care

Schedule:

- Monday to Friday


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