Csr - Customer Service Representative
7 months ago
**Bel-air Toyota is lookin for a full-time New Car Delivery Specialist**
**WORK SCHEDULE IS FROM TUESDAY TO SATURADAY WITH FULL TIME HOURS**
**Overview**
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a New Car Delivery Specialist, you will be the last point of contact for our customers, providing exceptional service and resolving inquiries or issues. This is a great opportunity for someone who enjoys helping others and has excellent communication and organizational skills.
**Responsibilities**
- Ensure that all vehicles ready for delivery has been properly detailed, licensed, fueled etcprior to the delivery time.
- Work with the sales team to ensure that all accessories and add-ons have been properly installed or provided in the vehicle.
- Review the customer’s past vehicle purchase history in order to tailor the delivery.
- Provide the customer with a re-delivery experience should they wish at another convenient time and location.
- Ensure that all paperwork needing to be completed is prepared for the customer prior to delivery and that all documents needing to be given are present.
- Perform a dealership orientation (tour) for each customer and book their first appointment.
- Collect all customer information that may be missing and obtain privacy act documents.
- Set up technology features on the vehicle such as navigation, cell phone, garage openers, seats etc
- Keep up to date with new vehicle technologies
- Educated customers about CSI
- Take pictures of each customer delivery
- Other duties as assigned
- Upsell products or services to maximize sales opportunities
**Skills**
- Excellent communication skills in English and French, both verbal and written
- Strong ability to communicate effectively with customers and provide exceptional service
- Proficient in data entry and navigating computer systems
- Sales-oriented mindset with the ability to upsell products or services
- Previous experience in customer service or related field is preferred
- Knowledge of phone etiquette and professional phone mannerisms
- Ability to multitask, prioritize, and manage time effectively
- Comfortable working in a fast pace environment and as a team
- Resourceful and self-sufficient
- Attention to detail
**Qualifications**
- **Fluency in French and English is required (spoken and written)**:
- Valid Driver's License
- OMVIC license is an asset
- Knowledge in new vehicle automotive technologies
**About us**:
Welcome to the Dealer that dares to be different. Our family-owned and operated dealership has thrived on pleasing customers in the Ottawa/Gatineau area since 1969. Over the years, we've perfected an exceptional formula of outstanding vehicles, first-class service, and genuine, personalized care, which we tailor to suit our customers’ needs.
The Company offers an automotive experience designed with the customer in mind. We're ready to exceed our customers’ expectations. All our staff members strive to offer attentive, informative service that's also friendly and genuine.
Come join our team today
We are an equal opportunity employer
**Job Types**: Full-time, Permanent
**Salary**: $50,000.00-$55,000.00 per year
**Benefits**:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Store discount
- Wellness program
Schedule:
- 8 hour shift
Supplemental pay types:
- Commission pay
- Overtime pay
**Experience**:
- Customer service: 3 years (preferred)
- sales: 1 year (preferred)
**Language**:
- French (required)
Licence/Certification:
- Driving Licence (required)
- OMVIC (preferred)
Work Location: In person
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