Guest Services Supervisor

2 weeks ago

Montréal, Canada Gestion Riviere du Diable Inc Full time

The Customer Service Supervisor ensures that the customer experience at Le Scandinave du Vieux-Montréal lives up to our brand and respects our values and corporate mission.
He/she is responsible for hiring, training, coaching, managing and mobilizing his/her team.
**Tasks and responsabilities**:

- Plan the human resources needs, ensure the recruitment, hiring, scheduling, training, and performance management the team
- Supervise and coach team leaders
- Ensure the development and improvement of the teams
- Manage customer feedback and follow up on complaint files
- All other related tasks necessary for the smooth operation of the company

*

*
What we're looking for?*
- Minimum of two (2) years of experience in managing a customer service team
- Experience in the spa and tourism industry (important asset)
- Attention to detail
- Organized and motivated to achieve and exceed established goals
- Excellent communication and interpersonal skills, as well as the ability to adapt quickly to changing situations and new challenges
- Bilingual (French/English) written and spoken
- Knowledge of MS Office and ability to learn computer programs

*
What's in it for you?*
- A work environment focused on wellness
- Access to the thermal journey and free massages annually
- Access to discounts in the boutique and for the purchase of gift cards
- Group insurance and employer's contribution to your FTQ RRSP
- Parking available, coffee bar
- Social activities

*
Our Mission*
To offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace.

*
Vision*
To be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle.

*
Fundamental Values*

Authenticity: we are welcoming and genuine. With the simplicity and quality of the experience we offer, we lead by staying true to the Scandinavian tradition through our locations, materials, and scents.

Team Spirit: we communicate, display empathy and work in a family spirit. We approach change in a positive way, are always willing to help, and rally around common goals.

Professionalism: we anticipate our guest needs and go above and beyond their expectations, we are experts, we perform at the highest level, we lead by example, are accountable and deliver great results.

  • Guest Service Supervisor

    2 weeks ago

    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 23127234 **Job Category** Rooms & Guest Services Operations **Location** W Montreal, 901 Square Victoria, Montreal, QC, Canada **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Process all guest check-ins, verifying guest identity, form of payment, assigning room, and...

  • Guest Service Supervisor

    4 weeks ago

    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 23064198 **Job Category** Rooms & Guest Services Operations **Location** W Montreal, 901 Square Victoria, Montreal, QC, Canada **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Process all guest check-ins, verifying guest identity, form of payment, assigning room, and...

  • Guest Service Supervisor

    2 weeks ago

    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 23074181 **Job Category** Rooms & Guest Services Operations **Location** W Montreal, 901 Square Victoria, Montreal, QC, Canada **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Process all guest check-ins, verifying guest identity, form of payment, assigning room, and...

  • Guest Service Supervisor

    3 weeks ago

    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 23157084 **Job Category** Rooms & Guest Services Operations **Location** W Montreal, 901 Square Victoria, Montreal, QC, Canada **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Process all guest check-ins, verifying guest identity, form of payment, assigning room, and...

  • Intern, Guest Service Supervisor

    7 days ago

    Montréal, Canada Montréal Marriott Château Champlain Full time

    **Location**: 1050 Rue de la Gauchetière Ouest, Montreal **Status**: Contractual Internship - Full-time **Duration**: At least eight (8) weeks **Start Date**: According to the internship agreement **Salary**: According to the internship agreement **On-site Accommodation**: No **On-site Meals**: Yes, complimentary during lunchtime **Parking...

  • Guest Service Agent

    2 weeks ago

    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 23073295 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Montreal, 475 President-Kennedy Avenue, Montreal, QC, Canada **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Process all guest check-ins, check-outs, room assignments, and room...

  • Guest Service Agent

    2 weeks ago

    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 23073294 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Montreal, 475 President-Kennedy Avenue, Montreal, QC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Process all guest check-ins, check-outs, room assignments, and room...

  • Guest Service Agent

    4 weeks ago

    Montréal, Canada Marriott International, Inc Full time

    **Additional Information** Pay: $19.70 / hour - $23.18 / hour **Job Number** 23155284 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Trois Rivieres Conference Centre, 1620 Rue Notre-Dame Centre, Trois-Rivieres, QC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Guest Service Agent

    3 weeks ago

    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 23137850 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Trois Rivieres Conference Centre, 1620 Rue Notre-Dame Centre, Trois-Rivieres, QC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Process all guest check-ins, check-outs, room...

  • Guest Services Agent

    3 weeks ago

    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 24026813 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Trois Rivieres Conference Centre, 1620 Rue Notre-Dame Centre, Trois-Rivieres, QC, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room...

  • Guest Services Agent

    1 week ago

    Montréal, Canada Marriott International, Inc Full time

    **Additional Information** Pay : $19.70 - $23.18 / hour **Job Number** 24017237 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Trois Rivieres Conference Centre, 1620 Rue Notre-Dame Centre, Trois-Rivieres, QC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Guest Service Agent

    2 days ago

    Montréal, Canada Marriott International, Inc Full time

    **Additional Information** Titre en français 'Préposé(e) à al réception **Job Number** 23134560 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Montreal, 475 President-Kennedy Avenue, Montreal, QC, Canada **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB...

  • Guest Service Agent

    4 weeks ago

    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 23007818 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Trois Rivieres Conference Centre, 1620 Rue Notre-Dame Centre, Trois-Rivieres, QC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Process all guest check-ins, check-outs, room...

  • Guest Service Agent

    3 weeks ago

    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 23089082 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Trois Rivieres Conference Centre, 1620 Rue Notre-Dame Centre, Trois-Rivieres, QC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Process all guest check-ins, check-outs, room...

  • Guest Service Agent

    2 weeks ago

    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 23052716 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Trois Rivieres Conference Centre, 1620 Rue Notre-Dame Centre, Trois-Rivieres, QC, Canada **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Process all guest check-ins, check-outs, room...

  • Guest Service Agent

    4 weeks ago

    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 23118577 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Trois Rivieres Conference Centre, 1620 Rue Notre-Dame Centre, Trois-Rivieres, QC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Process all guest check-ins, check-outs, room...

  • Guest Services Agent

    3 weeks ago

    Montréal, Canada Marriott International, Inc Full time

    **Additional Information** Pay: $20.39-$23.99/hour **Job Number** 24098874 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Trois Rivieres Conference Centre, 1620 Rue Notre-Dame Centre, Trois-Rivieres, QC, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Guest Services Agent

    1 week ago

    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 24107413 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Trois Rivieres Conference Centre, 1620 Rue Notre-Dame Centre, Trois-Rivieres, QC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room...

  • Guest Services Agent

    2 weeks ago

    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 24103290 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Montreal, 475 President-Kennedy Avenue, Montreal, QC, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...

  • Guest Services Agent

    2 days ago

    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 24058160 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Montreal, 475 President-Kennedy Avenue, Montreal, QC, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...