Guest Service Agent

5 days ago

Montréal, Canada Marriott International, Inc Full time

**Job Number** 23073295

**Job Category** Rooms & Guest Services Operations

**Location** Delta Hotels Montreal, 475 President-Kennedy Avenue, Montreal, QC, Canada

**Schedule** Part-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**JOB SUMMARY**

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

With our diverse portfolio of locations, you’ll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 19 brands you'll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World at Delta Hotels.

  • Guest Service Agent

    6 days ago

    Montréal, Canada Golden Castle Group Full time

    **About us** Golden Castle Group is a small business in Montréal, QC H3H 1R7. We are fast-paced, agile, and our goal is to Provide authentic and personal customer care in the hospitality industry. Our work environment includes: - Modern office setting - Flexible working hours - Casual work attire - Many Growth opportunities Job Overview: We are seeking...

  • Guest Service Agent

    1 week ago

    Montréal, Canada Silver Hotel Group Full time

    **Guest Services Agent** We are currently looking for a **Guest Services Agent**! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. **What We Offer** - Work with like-minded team members who are passionate about their work and...

  • Guest Services Coordinator

    3 days ago

    Montréal, Canada Compass Group Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...

  • Guest Service Agent Aloft Montreal Airport

    2 weeks ago

    Montréal, Canada Silver Hotel Group Full time

    **Guest Services Agent** We are currently looking for a **Guest Services Agent**! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. **What We Offer** - Work with like-minded team members who are passionate about their work and...

  • Guest Service Agent Aloft Montreal Airport

    2 weeks ago

    Montréal, Canada Silver Hotel Group Full time

    Aloft Montreal Airport is currently looking for a **Guest Services Agent**! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. **What We Offer** - Work with like-minded team members who are passionate about their work and keep...

  • Guest Service Agent

    3 weeks ago

    Montréal, Canada Marriott International, Inc Full time

    **Additional Information** Titre en français 'Préposé(e) à al réception **Job Number** 23134560 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Montreal, 475 President-Kennedy Avenue, Montreal, QC, Canada **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB...

  • Guest Service Agent

    2 weeks ago

    Montréal, Canada Marriott International, Inc Full time

    **Additional Information** Pay: $19.70 / hour - $23.18 / hour **Job Number** 23155284 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Trois Rivieres Conference Centre, 1620 Rue Notre-Dame Centre, Trois-Rivieres, QC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Guest Service Agent

    2 weeks ago

    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 23137850 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Trois Rivieres Conference Centre, 1620 Rue Notre-Dame Centre, Trois-Rivieres, QC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Process all guest check-ins, check-outs, room...

  • Guest Services Agent

    1 week ago

    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 24026813 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Trois Rivieres Conference Centre, 1620 Rue Notre-Dame Centre, Trois-Rivieres, QC, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room...

  • Guest Services Agent

    3 weeks ago

    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 24058160 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Montreal, 475 President-Kennedy Avenue, Montreal, QC, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...

  • Guest Services Agent

    4 days ago

    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 24103290 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Montreal, 475 President-Kennedy Avenue, Montreal, QC, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...

  • Guest Services Agent

    2 weeks ago

    Montréal, Canada Marriott International, Inc Full time

    **Additional Information** Pay: $20.39-$23.99/hour **Job Number** 24098874 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Trois Rivieres Conference Centre, 1620 Rue Notre-Dame Centre, Trois-Rivieres, QC, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Guest Service Agent

    4 days ago

    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 23073294 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Montreal, 475 President-Kennedy Avenue, Montreal, QC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Process all guest check-ins, check-outs, room assignments, and room...

  • Guest Service Agent

    3 weeks ago

    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 23007818 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Trois Rivieres Conference Centre, 1620 Rue Notre-Dame Centre, Trois-Rivieres, QC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Process all guest check-ins, check-outs, room...

  • Guest Service Agent

    2 weeks ago

    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 23118577 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Trois Rivieres Conference Centre, 1620 Rue Notre-Dame Centre, Trois-Rivieres, QC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Process all guest check-ins, check-outs, room...

  • Guest Service Agent

    1 week ago

    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 23089082 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Trois Rivieres Conference Centre, 1620 Rue Notre-Dame Centre, Trois-Rivieres, QC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Process all guest check-ins, check-outs, room...

  • Guest Service Agent

    6 days ago

    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 23052716 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Trois Rivieres Conference Centre, 1620 Rue Notre-Dame Centre, Trois-Rivieres, QC, Canada **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Process all guest check-ins, check-outs, room...

  • Guest Service Agent

    7 days ago

    Montréal, Canada Sandbanks River Country Campground Full time

    Job description Sandbanks River Country Campground - Guest Services (Picton, ON) Job Summary: Sandbanks River Country Campground is a family campground located in beautiful Prince Edward County directly behind the world famous Sandbanks Provincial Park. The Sandbanks Provincial Park has one of the top beaches in Ontario and is only a two-minute walk from...

  • Guest Service Agent

    2 weeks ago

    Montréal, Canada B52 Health & Fitness Centre Full time

    Are you friendly, responsible, organized, and passionate about health & fitness? If so, B52 is looking for you! As a Guest Services Associate, you'll help create an amazing B52 experience for staff and clients alike. Responsibilities include: - Providing the highest level of customer service to members, and guests - Opening/closing the studio - Running...

  • Guest Services Manager

    2 months ago

    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 22208411 **Job Category** Rooms & Guest Services Operations **Location** Le Centre Sheraton Montreal Hotel, 1201 Boulevard Rene-Levesque West, Montreal, QC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all...