Guest Services Agent

5 months ago

Montréal, Canada Marriott International, Inc Full time

**Job Number** 24103290

**Job Category** Rooms & Guest Services Operations

**Location** Delta Hotels Montreal, 475 President-Kennedy Avenue, Montreal, QC, Canada VIEW ON MAP

**Schedule** Part-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Guest Services Coordinator

    5 months ago

    Montréal, Canada Compass Group Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...

  • Guest Service Agent Aloft Montreal Airport

    6 months ago

    Montréal, Canada Silver Hotel Group Full time

    **Guest Services Agent** We are currently looking for a **Guest Services Agent**! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. **What We Offer** - Work with like-minded team members who are passionate about their work and...

  • Guest Service Agent Aloft Montreal Airport

    5 months ago

    Montréal, Canada Silver Hotel Group Full time

    Aloft Montreal Airport is currently looking for a **Guest Services Agent**! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. **What We Offer** - Work with like-minded team members who are passionate about their work and keep...

  • Guest Services Agent

    5 months ago

    Montréal, Canada Marriott International, Inc Full time

    **Additional Information** Pay : $19.70 - $23.18 / hour **Job Number** 24017237 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Trois Rivieres Conference Centre, 1620 Rue Notre-Dame Centre, Trois-Rivieres, QC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Guest Service Agent

    5 months ago

    Montréal, Canada Marriott International, Inc Full time

    **Additional Information** Pay: $19.70 / hour - $23.18 / hour **Job Number** 23155284 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Trois Rivieres Conference Centre, 1620 Rue Notre-Dame Centre, Trois-Rivieres, QC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Guest Service Agent

    5 months ago

    Montréal, Canada Marriott International, Inc Full time

    **Additional Information** Titre en français 'Préposé(e) à al réception **Job Number** 23134560 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Montreal, 475 President-Kennedy Avenue, Montreal, QC, Canada **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB...

  • Guest Service Agent

    5 months ago

    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 23137850 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Trois Rivieres Conference Centre, 1620 Rue Notre-Dame Centre, Trois-Rivieres, QC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Process all guest check-ins, check-outs, room...

  • Guest Services Agent

    6 months ago

    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 24026813 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Trois Rivieres Conference Centre, 1620 Rue Notre-Dame Centre, Trois-Rivieres, QC, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room...

  • Guest Services Agent

    5 months ago

    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 24107413 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Trois Rivieres Conference Centre, 1620 Rue Notre-Dame Centre, Trois-Rivieres, QC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room...

  • Guest Services Agent

    5 months ago

    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 24058160 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Montreal, 475 President-Kennedy Avenue, Montreal, QC, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...

  • Guest Services Agent

    6 months ago

    Montréal, Canada Marriott International, Inc Full time

    **Additional Information** Pay: $20.39-$23.99/hour **Job Number** 24098874 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Trois Rivieres Conference Centre, 1620 Rue Notre-Dame Centre, Trois-Rivieres, QC, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Guest Services Agent

    2 months ago

    Montréal, QC, Canada Marriott International, Inc Full time

    **Additional Information** Must be available for night shifts **Job Number** 24170923 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Montreal, 475 President-Kennedy Avenue, Montreal, QC, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest...

  • Guest Service Agent

    2 months ago

    Montréal, QC, Canada Marriott International, Inc Full time

    **Additional Information** Pay: $30.11 - $33.46/hour **Job Number** 24167361 **Job Category** Rooms & Guest Services Operations **Location** Le Centre Sheraton Montreal Hotel, 1201 Boulevard Rene-Levesque West, Montreal, QC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all...

  • Hotel Front Desk Agent

    5 months ago

    Montréal, Canada APD SMART INC Full time

    **Front Desk Agent (Full time/ part time)** As a Front Desk Agent, you will be the face of our facility to our guests. You will be responsible for the entire experience from beginning to end in our facilities. **What you will do**: - Greet guests and provide interactive service to the guests through phone and in-person interactions - Administrative tasks...

  • Front Desk Agent

    6 months ago

    Montréal, Canada Club Med Full time

    You are - Sociable, you know how to connect with our guests and build a trusting relationship. - Helpful and attentive, finding the right solution for all our guests. - Multilingual, you master at least two languages and are comfortable with international guests. You will - Be responsible for welcoming guests, providing information and personalising...

  • Guest Services Manager

    5 months ago

    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 24065334 **Job Category** Rooms & Guest Services Operations **Location** Le Centre Sheraton Montreal Hotel, 1201 Boulevard Rene-Levesque West, Montreal, QC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees...

  • Guest Service Supervisor

    5 months ago

    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 23127234 **Job Category** Rooms & Guest Services Operations **Location** W Montreal, 901 Square Victoria, Montreal, QC, Canada **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Process all guest check-ins, verifying guest identity, form of payment, assigning room, and...

  • Guest Service Supervisor

    6 months ago

    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 23157084 **Job Category** Rooms & Guest Services Operations **Location** W Montreal, 901 Square Victoria, Montreal, QC, Canada **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Process all guest check-ins, verifying guest identity, form of payment, assigning room, and...

  • Front Desk Hospitality Agent

    5 months ago

    Montréal, Canada Sonder Full time

    Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same - each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need...

  • Guest Service Assistant Manager

    5 months ago

    Montréal, Canada Castle Property Management Full time

    **Job Title**: Guest Service Assistant Manager **Location**: Montreal, Quebec **Company Overview**: Castle Property Management Inc is a leading short-term rental property management company based in Montreal. We specialize in providing exceptional experiences to guests while maximizing the value and efficiency of our clients' properties. **Position...