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Engagement Officer

3 months ago

Ottawa, Canada CADTH Full time

**Status**: Full time, indefinite
**Location**: Ottawa, Ontario (hybrid)
**Closing date**: March 18, 2024
**Salary range**: $86,000 to $107,000 per year

CADTH is Canada’s drug and health technology agency. We’re a not-for-profit organization headquartered in Ottawa, with a satellite office in Toronto. We’re funded by Canada’s federal, provincial, and territorial governments, with the exception of Quebec, to provide independent information and advice to the country’s publicly funded health care systems. Health administrators and policy experts rely on CADTH to inform their decisions about the funding and appropriate use of the drugs, devices, and services used to prevent, diagnose, and treat medical conditions.

CADTH is proud to be a 2024 National Capital Region Top Employer. This recognition celebrates CADTH's dedication to fostering a workplace environment that nurtures growth, innovation, and inclusion, diversity, equity, and accessibility (IDEA). It reaffirms our ongoing efforts to create an outstanding workplace where our employees thrive and feel valued.

Primary Focus
The objective of the Patient, Clinician, and Industry Engagement team is to ensure that CADTH is actively and effectively engaging key partners so the perspectives of patients, caregivers, clinicians, industry, and associations may be integrated into the work that CADTH undertakes. Our Engagement Officers are key catalysts for change, championing effective mechanisms for executing CADTH’s commitment to expand our dynamic engagement with key partners.

**On any given day, the Engagement Officer will**:

- proactively establish a network and develop positive working relationships in patient, caregiver, clinician, industry, and other partner communities, with a focus on key connections with relevant associations and representative organizations; facilitate discussions between these partners and CADTH project teams that will enable better sharing of insights, perspectives, and involvement in CADTH’s work
- seek perspectives and experiences from key partners with respect to health technologies eligible for review by CADTH
- through ongoing and timely evaluation, dialogue, and knowledge sharing, support CADTH’s project teams and expert committee members with thoughtful opinions on how to ensure appropriate use and integration of clinician, industry, patient, and caregiver perspectives into CADTH’s work
- analyze and evaluate existing clinician, industry, patient, and caregiver engagement tools and processes across program areas to ensure optimal efficiency and effectiveness, and — in keeping with CADTH’s culture of continuous improvement — identify solutions, innovative ideas, and/or modifications to bring forward to team leadership
- monitor new project submissions, respond to potential complex queries from partners, and identify and escalate issues and/or concerns proactively and in a timely manner
- provide partner engagement updates and status reports to leadership and other key internal players, as required.

Is this the right role for you?

**The Engagement Officer will likely have**:

- completion of a relevant undergraduate degree, coupled with no less than 4 years of experience in a similar role building and maintaining effective relationships; an equivalent combination of education and experience may be considered
- sound judgment and perceptive interpersonal skills when interacting with external partners and dealing with highly sensitive, confidential, and/or emotional matters
- skills in leveraging broad knowledge and understanding of the Canadian health care system and health technology, and in identifying, championing, and enabling a fulsome representation of external voices and perspectives at the CADTH table
- excellent communication (verbal and written), presentation, and facilitation skills, supported with the ability to clearly articulate and partake in positive and constructive discussions
- the ability to establish effective working relationships with various internal teams and groups, including expert committees and external partners
- a demonstrated skill in synthesizing information and communicating in ways tailored to specific groups as well as general audiences
- the ability to identify opportunities for increased process effectiveness and efficiency
- excellent time management skills with a demonstrated capacity to manage multiple responsibilities and timelines on a variety of projects and initiatives
- the ability to work independently as well as within a team environment
- superior organization and project management skills
- skill in influencing without authority.

What will set you apart?
- Ability to represent nondominant perspectives with confidence, clarity, and persuasion
- Fluency in French.

What’s in it for you?

**At CADTH, you will find**:

- a team-focused, supportive, and inclusive work environment
- a competitive compensation package, including participation in the Healthca