Bilingual Engagement Officer

7 months ago

Ottawa, Canada CADTH Full time

**Status**: Full time, permanent

**Location**: Ottawa or Toronto, Ontario (hybrid)

**Closing Date**: Open until filled

**Salary range**: $88,544 - $101,761
CADTH is Canada’s drug and health technology agency. We’re a not-for-profit organization headquartered in Ottawa, with a satellite office in Toronto. We’re funded by Canada’s federal, provincial, and territorial governments, with the exception of Quebec, to provide independent information and advice to the country’s publicly funded health care systems. Health administrators and policy experts rely on CADTH to inform their decisions about the funding and appropriate use of the drugs, devices, and services used to prevent, diagnose, and treat medical conditions.
Primary Focus
The objective of the Patient, Clinician, and Industry Engagement team is to ensure that CADTH is actively and effectively engaging key partners so the perspectives of patients, caregivers, clinicians, industry, and associations may be integrated into the work that CADTH undertakes. The Engagement Officer is a key catalyst for change, championing effective mechanisms for executing CADTH’s commitment to expand our dynamic engagement with key partners.

**On any given day, the Bilingual Engagement Officer will**:

- seek perspectives and experiences from key partners with respect to health technologies eligible for review by CADTH
- proactively establish a network and develop positive working relationships in the patient, caregiver, clinician, and industry communities, with a focus on key connections with relevant associations and representative organizations, and facilitate discussions between these partners and CADTH project teams, enabling better sharing of insights, perspectives, and involvement in CADTH’s work
- through ongoing and timely evaluation, dialogue, and knowledge sharing, support CADTH’s project teams and expert committee members with thoughtful opinions on how to effectively ensure appropriate use and integration of patient, caregiver, clinician, and industry perspectives into CADTH’s work
- analyze and evaluate existing patient, caregiver, clinician, and industry engagement tools and processes across program areas to ensure optimal efficiency and effectiveness and — in keeping with CADTH’s culture of continuous improvement — identify solutions, innovative ideas, and/or modifications to bring forward to team leadership
- monitor new project submissions, respond to potential complex queries from partner groups, and identify and escalate issues and/or concerns proactively and in a timely manner
- provide partner engagement updates and status reports to leadership and other key internal players, as required.

Is this the right role for you?

**The Bilingual Engagement Officer will likely have**:

- Ability to work effectively in French (written, verbal, and comprehension).
- Completion of a relevant undergraduate degree, coupled with no less than 4 years of experience in a similar role building and maintaining relationships with exposure to, and use of, research; an equivalent combination of education and experience may be considered.
- Sound judgment and perceptive interpersonal skills when interacting with external partners — especially with patients and caregivers, clinicians, and industry representatives or associations that represent them — and when dealing with highly sensitive, confidential, and/or emotional matters.
- Ability to leverage broad knowledge and understanding of the Canadian health care system and health technology, and to identify, champion, and enable a fulsome representation of external voices and perspectives at the CADTH table.
- Excellent communication, presentation, and facilitation skills, supported with the ability to clearly articulate and partake in positive and constructive discussions.
- Ability to establish effective working relationships with various internal teams and groups, including expert committees and external partners.
- Demonstrated ability to synthesize information and communicate in ways tailored to specific groups as well as general audiences.
- Ability to identify opportunities for increased process effectiveness and efficiency.
- Excellent time management skills with a demonstrated ability to manage multiple responsibilities and timelines on a variety of projects and initiatives.
- Ability to work independently as well as within a team environment.
- Superior organization and project management skills.
- Ability to influence without authority.

What will set you apart?
- Ability to represent nondominant perspectives with confidence, clarity, and persuasion.

What’s in it for you?

**At CADTH, you will find**:

- a team-focused, supportive, and inclusive work environment
- a comprehensive Total Rewards package including health, dental, and wellness benefits, defined benefit pension plan with Healthcare of Ontario Pension Plan (HOOPP), and a variety of leave options
- opportunities to work with

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