Director, Emerging Payments

6 months ago

Toronto, Canada CIBC Full time

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What you’ll be doing

As Director, Emerging Payments and Strategic Initiatives you will have accountability for supporting the overall Payments vision, roadmap and strategy work including leading strategic initiatives around emerging payment capabilities; competitive market landscape; working with the payment product and functional areas to consolidate our mid-long term plans. You will work closely with the Payments and Deposits leadership team to drive business planning, KPI management, The Director will support the refresh and tracking of the Payments strategy and roadmap against plans, KPIs and outcomes to drive business results. You will also work closely with the Payments Innovation team to lead emerging payment assessments and projects which may include managing workstreams, business casing and development of operating models to support change. This is a highly collaborative mandate with exposure across Cards, Digital, Enterprise Payments and Client Franchising group to deliver on the Payments goals.

Lead Payments Strategy, Roadmap and Planning- Support development of holistic Payments Vision refresh short-term/long term & roadmap inclusive of product/functional plans (e.g. Product, Ops)- Monitor progress against KPIs and progress to date- Lead the ongoing refresh of payments and product functional roadmaps with the Payments Leadership team and ensure alignment to overarching objectives- Coordinate and lead socialization of plans and roadmap with key stakeholders to ensure alignment (e.g. Enterprise Payments, Digital, Cards, Client Segmentation and etc.)- Lead the annual business planning with the Payments leadership team, Technology and Delivery and working with Deposits to consolidate plans- Manage payments analytics prioritization and tracking for reporting needs.

Assess Payments competitive landscape to distill Key insights- Assess key competitor landscape (top 5 and non-bank) and identify key insights (e.g. threats/opportunities) as it aligns to CIBC’s payments plans in partnership with the Cards team- Stay abreast of payments landscape and key trends.

Evaluating emerging payment capabilities including business casing, operating model and go-to-market plans- Lead workstreams on payment initiatives- Manage and/or Initiate projects with strategic assessments; outlining recommendations; defining scope; developing appropriate business cases and presentations- Analyze and formulate recommendations on strategic payment initiatives.

Relationship Management- Anticipate business needs and manage/foster relationships with business partners and other key stakeholders- Develop and manage strong relationships with CIBC senior management within the business partners across all Deposits & Payments, Cards, Digital, Technology, Marketing and etc.
- At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote._

How you’ll succeed

Strategic Leader - You will be responsible for developing and coordinating payment strategies, plans and roadmaps. You will lead initiatives to deliver new/enhanced payment products, services and capabilities. You will have experience in payments and help drive change and business value.

Strong Influencer - Excellent influencing skills to make recommendations and drive change by securing buy-in from partners and executive management team.

Relationship Building - You will develop and maintain ongoing relationships with the project team, PBB, Payments Strategy and Transformation, Marketing, Technology and Finance teams.

Business Acumen - You have the ability to translate conceptual thinking into strategic plans and recommendations and can translate complex ideas into meaningful actions. You are able to navigate through the organization to get things done and deliver results. You have proven ability in managing strategic and complex initiatives with multiple stakeholders in a multi-dimensional environment

Who You are-
- You’re driven by collective success. You establish productive relationships with leaders, departments and partners across the organization and externally.- You are influential. You have advanced influential/negotiation skills, sufficient to recognize and respond to underlying concerns of multiple interests and to lead/shape the decision making process in situations that involve complexity and ambiguity.- You enjoy uncertainty and ambiguity. You un

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