Avp, Hosting Services Operations

3 weeks ago

Burlington, Canada The Co-operators Full time

**Position Overview**:
**Company**:CGL

**Number of Positions**: 1

**Language**: This role operates in English.

**Work Model**:Hybrid

**Alternate Title**: n/a

**Additional Information**:
The work location for this role is flexible Hybrid to Guelph, Burlington or Mississauga. With a requirement to work some days per month in Guelph.

**The Opportunity**:
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

The Associate Vice President (AVP) of Hosting Services Operations working as a championing leader will direct and motivationally empower IT Data Center, Infrastructure Operations and Telephony teams to collectively deliver optimal performance and service levels across the enterprise IT hosting infrastructure. The AVP, Hosting Services Operations, oversees the day to day execution of excellence in IT Infrastructure Operations, delivery of enterprise hosting capabilities cloud operations, managing special projects/deployments, ensuring system reliability, resource management as well as overseeing ongoing maintenance and security of systems.

**How you will create impact**:

- Championing the development, enhancement, and execution of strategic plans ensuring alignment to the business and the organizational technology roadmap.
- Operating as a forward-thinking leader, proactively compassing teams to plan for technology implementation advances that optimize service delivery while developing monitoring tactics in existing technologies.
- Evolving and delivering a high-performing, reliable, energy and cost-efficient environment to run IT services including utilization of cloud environments that meet capabilities and controls needs.
- Ensuring consistent IT production maintenance; maintaining integrity, availability, and accuracy of business data; developing the environment for ongoing data and analytics capabilities while supporting Business Continuity.
- Developing and governing the annual operating budget and monitoring service contracts and vendor performance.
- Managing projects to implement and integrate new tools to support our business partners and identifying cost optimization opportunities to leverage our scale.
- Leading and engaging your team to deliver strategic objectives through effective coaching and mentoring, identifying and developing emerging talent, and fostering an innovative, collaborative, and agile culture.

**How you will succeed**:

- You initiate new strategies to capitalize on opportunities and lead the implementation of organizational change.
- You foster innovation and continuous improvement with a focus on client experience.
- You create a high-performance culture through alignment of your team’s work with organizational goals and successfully convey messages with a sense of positive advocacy.
- You develop others to ensure the evolving needs of the organization will be met and build effective relationships to achieve key business objectives.

**To join our team**:

- You have 10 years of progressive experience in IT, including multiple years of experience developing, maturing or enhancing cost and operations management in enterprise IT infrastructure workforces.
- You have completed a post-secondary degree in Information Technology, Computer Science, Business Administration or a related field.
- You have in-depth knowledge of cloud hosting services operations (MS, Amazon) and have some experience partnering with cloud service providers.
- You have experience managing a DevOps, Site Reliability Engineering (SRE), or Production Engineering team and implementation of complex operations projects.
- You are an experienced people leader, well skilled in leading teams to execute on change initiatives, collaboratively solve complex problems and operate innovatively in an engaged environment.

**What you need to know**:

- Detail oriented work that requires a moderate degree of mental concentration for extended periods of time.
- You will travel occasionally.

**What’s in it for you?**:

- Training and development opportunities to grow your career.
- Flexible work options and paid time off to support your personal and family needs.
- A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
- Paid volunteer days to give back to your community.
- A comprehensive total rewards package, including competitive salary, bonus, pension and benefits.

**Interested in applying?**:
Co-operators is focused on fostering an inclusive, equitable and accessible work environment and we encourage individuals from all identity groups to a

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