Student Financial Services Associate

1 month ago

Etobicoke, Canada Humber Full time

**Student Financial Services Associate, UofGH - FT Support**
- (31334)

**Achieve Better Together at Guelph-Humber**
At the University of Guelph-Humber, we offer career paths that open a world of infinite possibilities for you to explore. People are at the heart of the Guelph-Humber experience. Every day we work together to deliver excellence, and in doing so, we redefine what it means to be a leader in providing an education combining theory and practice. Join us

We’re currently recruiting for a Student Financial Services Associate.

If you are interested in working in higher education and are looking to contribute to Guelph-Humber’s unique academic offering, here is your opportunity to join our team.

**Job Details**:
**Position Title**:Student Financial Services Associate
**Status**:FT Support
**Hours**:37.5 per week
**Program/Department**: Student and Financial Services
**Campus/Location**:The University of Guelph-Humber (207 Humber College Blvd, Toronto) is located within the traditional and treaty lands of the Mississaugas of the Credit.
**Salary**:Payband E (Start $31.05 - Max $35.99)

**About the Student Financial Services Associate Role**:
Reporting to the Manager, Student Financial Services, the Student Financial Services Associate communicates with the general public (prospective and current students and guests) as well as the on-campus community. The Student Financial Services Associate (SFSA) must be able to provide a high level of customer service to ensure effective and accurate communication both written and verbally. The SFSA must have strong interpersonal skills in all interactions within their role while maintaining confidentiality. The SFSA must adhere to all policies and procedures while meeting service requirements both internally and externally. The SFSA must be able to use judgment or seek direction when assistance from the coordinator or Manager is required.

The SFSA is the main event planner for the Annual SFS Awards banquet. The incumbent may also be called upon to represent the University of Guelph-Humber in various recruitment forums on
- and off-campus.

**Customer Service**

Including:

- Respond to all internal and external enquiries regarding OSAP, Scholarships, Bursaries, Tuition and Fees, Residence Fees and general University information.
- Deal with upset and/or angry students who may require extra direction in regard to financial, academic or personal counselling. Often dealing with sensitive and confidential issues
- Assist students regarding their outstanding OSAP loans and their repayment responsibilities
- Inform and refer students to the University of Guelph-Humber’s Bursary and Scholarship programs
- Provide general information and refer students to other services within the Office of the Registrar (i.e., Admissions, Academic Advisors and Student Services) and University (Student Wellness and Accessibility, IGNITE and Residence)
- Assist students in the process of obtaining information/supporting documentation from external agencies such as National Student Loans Service Centre, Children’s Aid Society, Collections, other government agencies, etc.
- The incumbent schedules appointments and provides administrative support to Student Financial Services and Student Services, as well as providing general coordination of office activities.
- Direct, train, and provide functional guidance to the Departmental work-study position in terms of daily duties assigned that assist the Student Financial Services team. The incumbent will support in the hiring and training process. The incumbent is the main point of contact for the work-study student.
- Direct, train and provide functional guidance to new and contract staff using Image now software.
- Verify, collect, process electronically and file all required supporting documentation
- Download and satisfy all Consent, Declaration and signature pages as well as supporting documents uploaded online by OSAP students
- Maintain ongoing communication with students, parents, staff and external agencies to ensure conformance with OSAP rules and regulations
- Complete documentation as requested by external agencies, such as: National Student Loans Service Centre, financial institutions, daycare subsidy offices, Canada Pension Plan, Canada Scholarship Plan, out of Province student loans and Social Services
- Monitor Student Eligibility for OSAP by:

- Maintain OSAP records with the Ministry of Training, Colleges & Universities and the National Student Loans Service Centre regarding withdrawals, continuation of Interest free status, address changes and personal status changes

**Student Finances**
- Maintains accurate, up-to-date data on Residence payments including approving residence deferrals
- Review and Approve student deferral payment plans in accordance with institutional and departmental policies
- Request refunds in accordance to institutions and departmental policies

**Planning and Organizing**
- Organize department

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