Technical Support Specialist

2 weeks ago


Montréal, Canada Versaterm Full time

**Who We Are**

For more than 40 years, Versaterm Public Safety has defined the future of public safety software, delivering success to agencies, large and small, with an end-to-end ecosystem of solutions from community engagement to case closure. Versaterm’s dedication to public safety is demonstrated by an unwavering commitment to customer satisfaction, development of innovative software solutions powered by advanced technologies, and a team dedicated to making a difference in the lives of those sworn to serve.

Komutel, part of the Versaterm Public Safety Group, is a software organization that has been in business for over 20 years. During that time, we have built an enviable reputation for providing industry-leading communications solutions to support mission-critical public safety services in communities across Canada. Our clients include Police, Fire, and Public Safety Access Point agencies, who depend on our software and on our exceptional 24/7 support to keep their communities safe. We, in turn, depend on our team of top-notch professionals to deliver to and exceed our client's expectations.

This is an exciting time for us We’re currently experiencing significant growth, with increased sales and installations of our public safety products. So join us as we continue to be innovative, focusing on creative, seamless solutions that allow our customers to focus on the communities they serve.

*
The Role*

Under the supervision of our technical director, our new collaborator will be tasked with implementing Komutel’s solutions and ensuring their integration into the customer's environment.

This will include being in constant communication with all stakeholders involved in the implementation, including the project manager and the customer in accordance with the objectives defined by the project manager.

**What You'll Do**
- Install and configure Komutel software remotely or directly at the customer's site
- Analyze and resolve problems related to “Go Live” and incidents, recommending the necessary measures
- Inform the project manager of any incident or problem encountered during the implementation
- Give the necessary training to the users
- Document the interventions with the customers
- Ensure the transfer of project information with the customer service department
- Support the customer service department as a first level of analysis.

**What You'll Bring**
- Computer science or any combination of relevant study/experience
- Knowledge of SQL required
- French language is an asset
- Customer oriented
- Excellent oral and written communication skills, professionalism and diplomacy
- Ability to work under pressure and without constant direct supervision
- Resourcefulness and good analytical skills

**You'll Succeed With**
- Proven experience with REACT (functional components)
- Knowledge of the Storybook user interface design system
- Up-to-date knowledge of HTML5 and CSS
- Knowledge of standard Javascript and ES6 = knowledge of the async/await programming method
- Experience with Node.js
- Previous experience with unit testing with Jest, Mocha, and the Node.JS assertion library (an asset)
- Proven ability to use GIT
- Ability to use JIRA
- Knowledge of object-oriented programming concepts
- Knowledge of web audio api and audio and video tags (an asset).

**Equal opportunity



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