Help Desk Agent

4 days ago


Moncton, Canada Innova AM Enterprise solution Inc. Full time

**Position: Helpdesk Agent**

**Location: Moncton, New Brunswick**

**Duration: 6+months**

**Hourly Rate: $19-21 CAD /hr.**

**Language: English & French**

Job Description Manage information technology and computer systems, ensure users IT issues are resolved within the agreed SLA,

**Mandatory Skills**:

- Excellent knowledge of technical management, information analysis and of computer hardware/software configuring and Laptop and desktop allocation/shipping to end users
- Expertise in data centre management and data governance
- Hands-on experience with computer installation
- IT Assets management and compliance for that location
- Hardware platform: Laptop/ Tablet/ Handheld device L2/L3 support.
- OS : Windows 10 OS, MAC OS, IOS ,Android
- Install, Configure & troubleshoot the deskside tools like Office (o365, MS teams, One drive, Outlook), conferencing tools like Webex, go to meeting etc.
- Location compliance to be maintained ( Antivirus, patching, Disk encryption )
- Account specific compliance to be adhered and sustained.
- Location VIP support to be taken care: o Support VIP in establishing the conference calls( telecon/ video/ Dx80/ Spark ) and troubleshoot the connectivity issues. o Perform Daily, weekly Preventive maintenance on proactive basis to ensure the health of the IT assets owned by the VIP
- Coordinate with Domain team/ Vendor / OEMs to resolve the issues
- Good Communication skill

Pay: $19.00-$21.00 per hour

**Benefits**:

- Dental care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Moncton, NB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Help desk: 2 years (required)
- Computer hardware: 2 years (required)
- Software troubleshooting: 2 years (required)
- LAN: 1 year (required)
- Wan: 1 year (required)
- L2/L3: 1 year (required)

**Language**:

- English (required)
- French (required)


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