Front Desk Agent

8 months ago


Vancouver, Canada Riviera Hotel on Robson Full time

Greeting guests upon their arrival and providing a hospitable welcome.
- Receiving calls, conducting room reservations, and verifying existing bookings.
- Collects payments by accepting cash, check, or charge payments from customers; and makes change for cash customers.
- Responds to customer inquiries and requests in a timely, friendly, and efficient manner.
- Managing the hotel’s inventory of reservations, room assignments, and vacancies
- Greeting guests, checking them into rooms, assisting with check-outs, and providing guests with important information
- Answering phones, scheduling wake-up calls, and assisting with reservation requests
- Responding to guest inquiries, complaints, and concerns
- Balancing cash drawers, record errors, and reconcile receipts
- Promoting hotel services and features

Experience & Skills
- Experience in customer service or hospitality (preferred)
- Excellent communication skills
- Good problem-solving skills
- Ability to multitask
- Flexible in rotational shifts including night

**Job Types**: Full-time, Permanent

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift

Work Location: In person


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