Front Desk Agent

6 months ago

Vancouver, Canada Century Plaza Hotel Full time

The **Century Plaza Hotel** in Downtown Vancouver is seeking full time **Front Desk Agent.**

As Front Desk Agent, you will provide that critical first impression to our guests and have a natural passion for delivering exceptional service, welcoming and serving guests in-person and over the phone every day. You will be adept at solving problems, comfortable using a computer to check guests in and out, and accurate with handling cash and credit card transactions accurately and confidently.

**GENERAL DUTIES**:

- Creates a memorable arrival and departure experience by providing a personalized check in and check out experience;
- Reviews arrivals list for the day and checks VIP notes and special requests;
- Upsells rooms whenever possible to achieve the highest possible room rate;
- Maintains a balanced float assigned by the hotel. Reconcile all transactions at the end of each shift;
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assist guests in all inquiries in connection with hotel services, hours of operations, in-house events, directions, etc.;
- Answers internal and external telephone inquiries in an efficient and friendly manner, following hotel telephone etiquette guideline and using guest names when possible;
- Accepts reservations, changes and cancellations in the absence of Reservations Department Staff;
- Answers guest calls and direct them appropriately;
- Confirms out-of-order rooms with Housekeeping, and updates status of rooms as necessary;
- Completes shift checklist and passes on important information;
- Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of Concierge, Bell Staff, and lobby coverage;
- Abides by the policies and procedures as set out in the Colleague Handbook and any other applicable policies;
- Must work harmoniously and professionally with co-workers and management;
- Any other duties as assigned by supervisor / manager.

**JOB REQUIREMENTS**:

- Minimum of 1 year in hotel front desk operations, as well as in-depth hotel guest service knowledge;
- Minimum of High School education, post-high school education preferred;
- Basic computer skills;
- Experience with Opera Cloud PMS system a definite asset;
- Ability to communicate effectively verbally and in writing;
- Ability to exceed expectations of guests and team members;
- Excellent time management skills.
- Must be legally entitled to work in Canada;
- Must reside in the B.C. Lower Mainland area.

**We offer an excellent benefits package for full time employees, which commences after the probationary period.**

Thank you for your interest

Pay: $23.00 per hour

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed

Ability to commute/relocate:

- Vancouver, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hotel Guest Services: 1 year (preferred)
- Opera PMS or similar: 1 year (required)

**Language**:

- English (required)

Work Location: In person

  • Front Desk Agent

    2 months ago

    Vancouver, Canada Pan Pacific Vancouver Full time

    ***: This Front Desk Agent is responsible for registering guests into the hotel and checking out departing guests, acting as an ambassador to the Pan Pacific at all times. **KEY RESPONSIBILITIES**: ***: **The key responsibilities of the Front Desk Agent include but are not limited to**: - Register guests arriving to the hotel and checking out departing...

  • Front Desk Agent

    7 months ago

    Vancouver, Canada Pan Pacific Vancouver Full time

    ***: This Front Desk Agent is responsible for registering guests into the hotel and checking out departing guests, acting as an ambassador to the Pan Pacific at all times. **KEY RESPONSIBILITIES**: ***: **The key responsibilities of the Front Desk Agent include but are not limited to**: - Register guests arriving to the hotel and checking out departing...

  • Front Desk Agent

    4 weeks ago

    North Vancouver, Canada Pinnacle Hotel at the Pier Full time

    **Summary** The Pinnacle Hotel at the Pier, a unique boutique style property, is seeking for front desk agent who will serve as an ambassador for the Hotel. The individual must be a multi-functional individual who is driven to always exceed our residents & guests’ expectations. This position will include some shifts working front desk at our Health Club,...

  • Front Desk Agent

    6 months ago

    Vancouver, Canada Pinnacle Hotel Vancouver Harbourfront Full time

    We are looking for our next great colleague to take on the role of Front Desk Agent. Are you guest focused, enthusiastic, and passionate about delivering outstanding guest service? Interested in working with a supportive team and creating unforgettable guest experiences? Pinnacle Hotel Harbourfront is the place you want to work. **Key Responsibilities**: -...

  • Front Desk Agent

    5 months ago

    Vancouver, Canada Pinnacle Hotel Vancouver Harbourfront Full time

    We are looking for our next great colleague to take on the role of Front Desk Agent. Are you guest focused, enthusiastic, and passionate about delivering outstanding guest service? Interested in working with a supportive team and creating unforgettable guest experiences? Pinnacle Hotel Harbourfront is the place you want to work. **Key Responsibilities**: -...

  • Front Desk Agent

    5 months ago

    Vancouver, Canada Best Western Premier Chateau Granville Hotel & Suites Full time

    **Front Desk Agent - full time** As a Front Desk Agent with Best Western Premier Chateau Granville Vancouver, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit. **Summary of...

  • Front Desk Agent

    5 months ago

    Vancouver, Canada Best Western Premier Chateau Granville Hotel & Suites Full time

    **Front Desk Agent - full time** As a Front Desk Agent with Best Western Premier Chateau Granville Vancouver, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit. **Summary of...

  • Front Desk Agent

    5 months ago

    Vancouver, Canada Century Plaza Hotel Full time

    The **Century Plaza Hotel** in Downtown Vancouver is seeking full time **Front Desk Agent.** As Front Desk Agent, you will provide that critical first impression to our guests and have a natural passion for delivering exceptional service, welcoming and serving guests in-person and over the phone every day. You will be adept at solving problems, comfortable...

  • Front Desk Agent

    5 months ago

    Vancouver, Canada BC Strata Employee Management Ltd. Full time

    **About us** We are professional, agile, professional, and our goal is to As a member of our team, you can expect a dynamic work environment that challenges you to grow while making a real difference in people’s lives. If you're looking for a career that combines professional growth with meaningful interactions, BC Strata's residential concierge division...

  • Front Desk Receptionist

    6 months ago

    Vancouver, Canada Roland Kym Full time

    **Keller Williams Realty Vancentral is looking to add an enthusiastic person with Real Estate Reception Experience to our full time front desk staff in-person.** **Why choose us?** We have an Amazing Team at **Keller Williams Realty Vancentral**! Our staff are extremely friendly and team oriented, working well together and backing each other up. They enjoy...

  • Front Desk Agent

    5 months ago

    Vancouver, Canada Best Western Premier Chateau Granville Hotel & Suites Full time

    **Front Desk Agent - full time** As a Front Desk Agent with Best Western Premier Chateau Granville Vancouver, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit. **Summary of...

  • Front Desk Agent

    5 months ago

    Vancouver, Canada Best Western Premier Chateau Granville Hotel & Suites Full time

    **Front Desk Agent - full time** As a Front Desk Agent with Best Western Premier Chateau Granville Vancouver, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit. **Summary of...

  • Front Desk Agent

    5 months ago

    Vancouver, Canada Best Western Premier Chateau Granville Hotel & Suites Full time

    **Front Desk Agent - full time** As a Front Desk Agent with Best Western Premier Chateau Granville Vancouver, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit. **Summary of...

  • Hotel Front Desk Agent

    6 months ago

    Vancouver, Canada The Sylvia Hotel Full time

    The Sylvia Hotel is Vancouver’s most iconic hotel with the best location in the city. We are currently seeking an experienced Front Desk Agent to join our team. The Front Desk Agent at the Sylvia Hotel understands the true meaning of guest service. They maintain a high level of professionalism and are result driven and have the confidence and abilities to...

  • Hotel Front Desk Agent

    5 months ago

    Vancouver, Canada The Sylvia Hotel Full time

    The Sylvia Hotel is Vancouver’s most iconic hotel with the best location in the city. We are currently seeking an experienced Front Desk Agent to join our team. The Front Desk Agent at the Sylvia Hotel understands the true meaning of guest service. They maintain a high level of professionalism and are result driven and have the confidence and abilities to...

  • Front Desk Agent

    5 months ago

    Vancouver, Canada Coast Hotels Full time

    Your company, your values, your career! Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors. Front Desk Agent The Front Desk Agent (Casual On-call) will contribute to the overall success of the hotel by providing superior customer service and...

  • Front Desk Agent

    7 months ago

    North Vancouver, Canada Lonsdale Quay Hotel Full time

    The Lonsdale Quay Hotel, located at Northshore's vibrant waterfront, is currently seeking to hire a highly professional, ethical and customer service oriented, front desk agent, to be a part of our team. **Full Job Description** **Main Responsibilities** - Register guests arriving to the hotel and checking out departing guests. - Provide courteous, prompt,...

  • Front Desk Agent

    5 months ago

    Vancouver, Canada Coast Hotels Full time

    Your company, your values, your career! Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors. The Front Desk Agent (Part-time) will contribute to the overall success of the hotel by providing superior customer service and administrative support to the...

  • Hotel Front Desk Supervisor

    4 weeks ago

    Vancouver, British Columbia, Canada CMI Concierge & Security Inc. Full time

    Job Title: Hotel Front Desk Supervisor - Team LeadJob Summary: We are seeking a highly motivated and experienced Hotel Front Desk Supervisor to join our team at CMI Concierge & Security Inc. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing front desk operations, and supervising a team of front...

  • Front Desk Agent

    6 months ago

    Vancouver, Canada True North Hostelling Association Full time

    **Front Desk** Come join the fun, life-loving team at HI Vancouver Downtown! Whether it’s for summer, winter - or both - you’ll have a bunch of friends to explore all of what Vancouver has to offer! From its quiet spot just off the West End's Davie strip, you can easily walk to the beach, Stanley Park and English Bay, you’ll find like-minded...