Current jobs related to System Navigator - Midhurst - Simcoe County District School Board

SYSTEM

NAVIGATOR & EARLY RESOLUTIONS OFFICER

1.0 FTE

- Permanent position

Salary Range: $83,347 to $104,178 per year

The Simcoe

County District School Board is seeking qualified applicants for the position

of System Navigator & Early Resolutions Officer. This role will act as the

primary point of contact for a broad diversity of stakeholders,

including employees, students and parents/families, and external partners, and

anyone who is accessing the Human Rights & Equity Office. This role will include

intake, early resolution and system navigation for individuals utilizing the

Human Rights & Equity Office. This

role will work to bridge the

gap between equity-deserving students, families and communities and the school

system using culturally responsive strategies, acting as a system navigator.

This role will be overseeing the stakeholder’s

journey though phases of service including the coordination of appropriate

support and facilitating relationships with the appropriate internal

departments. This position will provide intake/triaging services, threshold

assessments, various investigative functions, facilitating early resolutions of

human rights complaints and concerns, including various forms of mediation, and

will provide support for HREO projects, outreach, and research initiatives.

Responsibilities

include but not limited to:

As a member

of the human rights and equity office (HREO) team and reporting to the Human Rights

and Equity Manager, this position requires a high level of integrity, professionalism,

diplomacy, confidentiality, and the ability to work both independently and as a

team member. The primary responsibilities include:

·

Screening, reviewing,

assessing, and triaging incoming complaints, concerns

and requests related to potential human rights

violations;

·

Conducting initial assessments of inquiries, concerns and complaints and determining

the severity and urgency of reported cases, assessing the impact on

stakeholder’s safety, mental health, well-being and school experience, and

preventing and/or addressing racial trauma, human rights violations and/or incidents

of hate and bias;

·

Providing ongoing case management, support, and

follow-up for stakeholders;

·

Providing

culturally responsive and identity- affirming services to students and families

from equity-deserving communities to be able to navigate the school system and

other systems (e.g. Child Welfare, Policing), and provide guidance with regards

to policies, procedures, processes, and practices.

·

Engage with

students and families regarding their human rights, roles and responsibilities

to increase understanding of the Board’s Human Rights & Equity Policy, the

Equity and Inclusion Policy and how to access support from the Human Rights

Office, and other system departments such as the Equity and Well-being

Department, the Special Education department.

·

Support

students and families as they interact with SCDSB schools and/or the school

board by attending meetings, to empower them through system navigation and

facilitation to reduce barriers for the family.

·

Facilitating

the early resolution of human rights

complaints made by employees, students and/or parents by conducting various forms of mediations;

·

Researching and preparing restorative options

for implementation in complaints resolution or mediation;

·

Coordinating and navigating systems at the

SCDSB regarding the services and supports available to support stakeholders

including referrals to community programs, other professionals, agencies, internal

services or community resources;

·

Providing impartial information about human

rights and options for issue/complaint resolution to stakeholders;

·

Participating

in, facilitating and/or

coordinating working groups,

focus groups and committees for HREO

projects and initiatives;

·

Conducting research and providing support for

special projects and systemic initiatives within the Human Rights framework;

·

Coordinating and supporting the development and implementation of pilot programs or initiatives on alternate dispute

resolution and mediation practices;

·

Collaborating

with cross-functional teams

to ensure successful project implementation;

·

Participating

in developing and implementing outreach

and engagement initiatives and strategies to

increase awareness and understanding of the programs and services provided by

the HREO, SCDSB human rights policies, procedures and related rights and

responsibilities, and legislation;

·

Conducting research on human rights case law,

dispute resolution, remediation, and equity best practices for human rights

training and education;

·

Tracking and reporting on proposed changes

to applicable legislation, regulations and/or policies;

·

Keeping apprised of

internal changes and maintaining working relationships with all internal departments

and stakeholders;

·

Working with external

stakeholders and partners as needed while abiding by human rights and equity

values and principles;

·

Maintaining accurate records for the

HREO, including reported cases, and manage electronic records effectively;

·

Preparing reports/information on HREO activities, and statistical data needed for reporting

purposes;

·

Providing leadership in fostering equity

and inclusiveness in the development and implementation of

programs and services; and

·

Other duties as assigned.

Qualifications and Skills Required:

·

University degree in a related field (e.g.,

human rights, law, social sciences) with five (5) years related experience with

a focus on intake/triaging services and human rights complaint resolution in a

large unionized public sector environment, or an equivalent combination of

education and experience);

·

Certification and/or formal training and

experience in mediation;

·

Experienced in diverse forms of resolution such

as restorative justice, talking circles, healing circles, etc;

·

Experience with administrative human rights

complaints resolution processes;

·

Experience in facilitating early resolutions

and leading restorative practices;

·

Familiarity with workplace investigation

processes;

·

Sound knowledge of human rights principles,

policies and processes;

·

Demonstrated understanding of issues affecting

historically disadvantaged and equity-deserving groups and work experience with

individuals in culturally safe and responsive manner;

·

Proven ability in promoting equitable practices

which value inclusiveness and diversity;

·

Expert knowledge of relevant legislation including

the Human Rights Code, Occupational Health and Safety Act, Accessibility for

Ontarians with Disabilities Act, Municipal Freedom of Information and

Protection of Privacy Act, and other relevant legislation;

·

Excellent presentation, communication, and

interpersonal skills, with the ability to handle sensitive information with

good judgement, discretion, empathy, and utilizing a trauma-informed approach;

·

Awareness of racial trauma, how power and privilege

impact relationships, moral injuries, oppression and associated mental health

impacts, and challenges faced by individuals from diverse and equity-seeking

communities;

·

Strong analytical and problem-solving skills;

·

Facilitation skills to lead projects and

working groups;

·

Strong organizational skills with the ability

to manage multiple, competing priorities;

·

Research and report writing skills;

·

Proficiency in data management (including using

a case management database) and records maintenance;

·

Excellent computer skills including experience with data management

systems, Google Docs, Office 365, and MS Office applications (Word, PowerPoint,

Access, Excel, and OneDrive);

·

The nature of this position will

require the successful candidate to travel to locations through Simcoe County.

TESTING

MAY BE REQUIRED DURING THE SELECTION PROCESS.

This is a full-time permanent

position. The regular work year for this position is twelve (12) months of the

year. The compensation range for this twelve (12) month position is $83,347 to

$104,178 per year, depending on qualifications and experience. This position is

based on a thirty-five (35) hour work week.

Participation in the OMERS Pension Plan is mandatory for all

full-time permanent employees,

even if currently in receipt of an OMERS pension.

Applicants are

required to submit a resume detailing education, experience, and

qualifications; documentation confirming certifications; and written permission

to contact two professional references on

or before 12:00 p.m. September 30 2024. Cover letters may be addressed

to Tahmena Bokhari, Human Rights and Equity Manager.

Applicants may apply via the Apply to Education (ATE) website

at

Sign into your ApplyToEducation Support

(ECE, EA/TA, Clerical, Custodian, etc.) applicant account.

Select Search Jobs from the Job Postings

section.

Enter the ATE Job Code # in the Keywords

field.

Click the (SEARCH) button at the

bottom of the page.

Select the position of interest and click

the (APPLY) button on the job description page.

** All fees

for the application process are covered by the Simcoe County District School

Board.**

Applicants requiring assistance in

registering for ATE, the ATE Help Desk may be contacted at or

.

Guided by the principles of dignity, individualization and inclusion,

the Simcoe County District School Board (SCDSB) is committed to creating an

equitable and inclusive environment that supports all human rights and

accessibility needs for students and staff. The SCDSB recognizes the duty

to accommodate, short of undue hardship as per the Ontario Human Rights Code

(OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA).

We value and are committed to upholding the principles of diversity,

equity, and inclusion, and equitable hiring practices for all applicants to be

successful. In support of our strategic priorities, we are seeking members who

reflect diverse identities, lived experiences and perspectives, especially

Indigenous peoples, racialized persons, persons with disabilities, 2SLGBTQ+,

and women to assist the board in reflecting the community we serve. Our

equitable hiring initiative is consistent with the Ontario Human Rights Code

(OHRC) to ensure that our hiring practices remain equitable to candidates from

groups protected by the prohibited grounds under the Code.

Applicants are to provide permission to contact two professional

references, including their current and most recent supervisor. New hires

to the Simcoe County District School Board will be required to submit a

Vulnerable Sector Check (VSC) that is satisfactory to the Board prior to

beginning employment. All new employees will be required to complete mandatory

training modules with the Board prior to their first day of employment. All

applicants are thanked for their interest in this position; however, only those

who have been shortlisted for an interview will be contacted.

September 11, 2024 OA-22 ATE

#: 3830467

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