Service Specialist

2 weeks ago

Saskatoon, Canada Saskatchewan Blue Cross Full time

Saskatchewan Blue Cross®, one of Saskatchewan’s Top Employers, is currently recruiting for a full-time permanent _Service Specialist - Group Benefits_ to join our team in the Client Experience Centre. This position offers the flexibility to be in-office or participate in hybrid options in our Saskatoon or Regina office.

**JOB FUNCTION**

**WHY CHOOSE SASKATCHEWAN BLUE CROSS?**

We’re driven by a mission to empower communities on their journey to whole health and wellness, and have a lot of exciting things ahead of us. We’re improving our members’ experiences through investment in our people, technology, services and products. When you join our team, you’re joining an organization where employees are valued, recognized for their contributions and empowered to make us stronger. The wellbeing of our employees, our members, our partners and our communities is at the heart of our operations.

Our industry is evolving fast, and so are we We’re looking for people who:

- Share our values
- Believe that creating great experiences is totally within their control
- Collaborate and always set others up for success
- Build positive relationships and an understanding of what people’s needs are
- See solutions and possibilities (not problems)
- Are simply outstanding at what they do

**Duties & Responsibilities**
- Act as a liaison with brokers, plan administrators and departments within Saskatchewan Blue Cross
- Respond to broker/consultant questions, group administrator inquiries and customer service issues including assisting with account enrollments, revisions, renewals, and cancellations
- Educate new and existing clients on administrative procedures, interpret, and explain plans and coverage
- Review contracts and recommend revisions and product enhancements
- Monitor accounts for opportunities
- Prepare service and sales presentations as required
- Develop and participate in new product training and information updates through presentations and trade shows
- Perform on-site as well as telephone service calls
- Represent SBC on departmental committees and at trade show events
- Assist in the promotion of products and services to brokers
- Identify and recommend process improvements
- Remain abreast of product and industry changes that may impact the area
- Develop and maintain quality training documents to ensure efficient and effective transfer of knowledge
- Other related projects and duties as assigned

**Qualifications & Skills**
- Completion of a Post-Secondary Diploma or Certificate, and previous customer service experience interacting with the public. A combination of training and experience will be considered
- Must be willing to enroll and successfully complete life licensing requirements and related industry training
- Preference will be given to those with experience in the insurance industry
- Must be service orientated with a strong work ethic and responsive to our customer needs and company values
- Possess strong interpersonal skills along with excellent written and verbal communication skills
- Ability to manage multiple competing priorities and frequent deadlines
- Demonstrate strong computer skills with proficiency in Microsoft Office products (Word, PowerPoint and Excel) with the ability to compose and create a variety of letters, reports and presentations
- Strong research and proven analytical skills with attention to detail
- Highly motivated with strong relationship building skills coupled with excellent customer service aptitude
- Must be willing to travel, work flexible hours and have a valid Class 5 driver’s license
- Must be legally entitled to work in Canada on an unrestricted basis

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