Deskside Support Technician
6 months ago
Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
- Experience: 1 to less than 7 months
- or equivalent experience
**Work setting**:
- Help desk
**Tasks**:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
**Computer and technology knowledge**:
- Android
- MAC
- Internet
- File management software
- Word processing software
**Work conditions and physical capabilities**:
- Work under pressure
- Tight deadlines
**Personal suitability**:
- Organized
- Team player
**Screening questions**:
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- What is the highest level of study you have completed?
**Other benefits**:
- Free parking available
- Other benefits
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
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