Service Coordinator

3 weeks ago

Toronto, Canada Home Instead Full time

We are actively looking for a Full-Time Service Coordinator (Maternity Leave). We are located in the East end of Toronto.

The Service Coordinator is responsible for the assignment of our Care Professionals to the ongoing support schedules of our clients..

**Qualifications**:

- Minimum 3 years of experience in scheduling required.
- Minimum 3 years of experience in home care, health care or senior-related industry required.
- Knowledge of Employment Standards Act of Ontario and/or HR role in the management of employees.
- Must have experience in a customer service role.
- Must demonstrate excellent written and verbal communication skills, good assessment skills, effective interpersonal skills, and evidence of sound judgment and good decision-making.
- Ability to work independently, maintain confidentiality and meet key deadlines, organize and prioritize daily, monthly and quarterly deliverables.
- Must have very good computer skills and be proficient in Microsoft Office Suite; specifically Outlook, Excel, Powerpoint
- Previous experience in a quality assurance role would be an asset.
- Must be able to meet mandatory Covid-19 vaccination corporate policy.
- Must be able to successfully complete a criminal and vulnerable sector background check.
- Must possess a valid driver's license with a clean driving record.
- Canadian Citizen or Canadian Permanent Residency required.

**Primary duties**:

- Manage and maintain client and caregiver schedules.
- Monitor, mediate, and log client and caregiver activities.
- Actively manage and update accurate client and caregiver records within office systems.
- Address any quality concerns through the counseling and supervision of our caregivers.
- Field and route all Service Inquiries, Schedule Changes and Service Cancellations requests.
- Facilitate & administer complex case care reviews with assigned caregivers & management personnel.
- Perform “After Hours On-Call” duties which will include weekday evenings once per month.
- Assist and support with Human Resource and Operational functions including interviews, orientation, training and personnel management.

**Secondary duties**:

- Assist with special events, mailing of holidays and birthday well wishes
- Help in the development of improved customer relationship management initiatives.
- Assist and participate with billing, payroll.
- Assist with planned Workshops or Community Events or training sessions as defined.
- Participate in quarterly caregiver meetings & distribute monthly caregiver Newsletter.

**Supervisory Responsibilities**:

- Caregivers and their Schedules.
- Caregiver Availability/Unavailability.
- Client Hospitalizations Updates.
- On-Call reports.

Compensation & Benefits
- Annual Salary: $50,000-$60,000 with additional performance/incentive allotment
- Company sponsored Medical & Dental Benefits Package.
- 37.5 hours per week and contribute to the on-call rotational schedule.
- Paid vacation.

About Home Instead
- of East Toronto

1719094 Ontario Inc. dba Home Instead of East Toronto is an independently owned and operated Home Instead franchise office, With 25 offices across Ontario Home Instead, Inc. is the largest and most trusted provider of supportive care services.. Home Instead-Toronto East is an equal opportunity employer, with more than 20 years of operational history. We recruit, hire, place, train and promote according to individual merit.

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