Strategy Planning Administrator

2 weeks ago

Toronto, Canada Shinhan Bank Canada Full time

Strategy Planning drives the Bank’s high-level plans for achieving its vision, prioritizing objectives, competing successfully, optimizing financial performance, and attaining sustainable growth with its business model. The department is also responsible for the management of deposits, branch operational guidance, CS, marketing, KPI, and general affair duties.

**Key Responsibilities & Accountabilities**
- Provide administrative support and reporting on detailed financial and operating metrics across the depository function
- Update and revise products and services brochures
- Assist in research with the aim of analyzing the customer, products, and the market for retail planning
- Provide compliance support in maintaining the department’s Policies and Procedures for alignment with the changing applicable rules (Bank Act, CPA, FCAC, etc.)
- Support in communication with third party vendors on retail support (CPA, BMO, etc.)
- Assist in planning and managing Customer Satisfaction activities and events
- Perform periodic customer satisfaction surveys
- Assist executing corporate-wide events and initiatives
- Assist Manager’s duties with ad-hoc tasks as needed

**Job Requirements**
- Minimum: Bachelor's degree
- Preferred: Bachelor's degree in a related field
- 1 year of work Experience
- Branch work experience is preferred
- Effective and efficient communication skills in writing and verbal, analytical thinking are essential
- Able to quickly comprehend instructions, independently prioritize tasks/workloads, take initiative to complete given assignments/projects accurately while deadlines are met
- Ability to work well as a team player and independently; proactive and flexible; adaptable to change
- Proficient in MS Office Suites and a quick learner for business-related systems and programs

**Salary**: $49,440.00-$58,090.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Bonus pay
- Overtime pay

Work Location: In person

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