Bilingual Human Resources Generalist

2 weeks ago

Ottawa, Canada Canadian Centre on Substance Abuse Full time

Position Profile

Position:
Bilingual Human Resource Generalist

Reports to:
Culture and Employee Experience Manager

Profile Date:
April 2024

The Canadian Centre on Substance Use and Addiction (CCSA) changes lives by bringing people and knowledge together to reduce the harms of alcohol and other drugs on society. We partner with public, private and non-governmental organizations (NGOs) to improve the health and safety of people living in Canada. An NGO with a national focus, CCSA envisions a healthier Canadian society where evidence transforms approaches to substance use.

CCSA acknowledges that First Nations, Métis and Inuit people are the holders of Traditional Indigenous Knowledge. We respect the power of the Indigenous ways of knowing and of Traditional Indigenous Knowledge and commit to learning about and incorporating this knowledge into our work with proper guidance.

Reporting to the Culture and Employee Experience Manager (CEEM), the bilingual Human Resource Generalist (HRG) will play a pivotal role in supporting the employee experience and culture within CCSA’s pan-Canadian workforce. This role has a dotted line reporting to the Director of HR. You will collaborate closely with various divisions to ensure teams have the support they need to deliver on their initiatives. This role is critical in ensuring the accuracy, integrity and efficiency of all HR programs, process and the HRIS. You will support the Employee Experience and HRIS Specialist in the areas of recruitment and onboarding initiatives.

Please note: CCSA HR is rebranding itself and have updated its HR job titles to reflect an employee centric approach. The title for this role is Bilingual Employee Solutions Partner. The responsibilities of the role remain as posted.

Key Responsibilities

**Employee Engagement**
- Serve as the primary contact for employee inquiries and concerns, providing guidance and support on HR policies, procedures, and employee benefits.
- Advise the CEEM on employee issues promptly, effectively and make appropriate actions to resolve conflicts.
- Partner with cross-functional teams to develop and implement strategies to enhance employee satisfaction and retention.
- Support the employee engagement initiatives, including surveys, events and recognition programs.
- Support the analysis of employee feedback and engagement data to identify trends and areas for improvement.
- Participate in the Joint Health and Safety Committee as an employee representative and provide guidance to the committee to move initiatives forward, when required.

Pan-Canadian Compliance and Policy Implementation
- Stay current with relevant employment laws, regulations and legislation to ensure CCSA is compliant with applicable provincial and federal requirements.
- Assist in the development and implementation of HR policies, procedures and initiatives to promote a positive work culture and enhance employee engagement.
- Working with the HR Director, support the implementation of the Official Languages Act and serve as the CCSA’s Official Languages Champion.

Training and Development
- Collaborate with division leads to identify training needs and develop training programs to enhance employee skills and knowledge.
- Working with the CEEM, identify opportunities for staff development, and create employee training plans.
- Facilitate training sessions on topics identified by the CEEM and/or the HR Director.
- Assist in the development and implementation of HR policies, procedures, and initiatives to promote a positive work culture and enhance employee engagement.
- Working with the HR Director, support the implementation of the Official Languages Act training as outlined in the 3-year implementation plan.
- Participate in the succession planning exercise.

Performance Management
- Support the performance management process by assisting leaders in setting goals, conducting performance reviews and implementing performance improvement plans as needed.
- Provide training and guidance to leaders and employees on performance management best practices and techniques.

Recruitment and Selection Process
- Support recruitment initiatives such as career fairs, with a focus on reaching equity seeking groups.
- Support the Employee Experience and HRIS Specialist in the facilitation of the onboarding process for new hires, including preparing new hire paperwork, conducting orientation sessions, and assisting with integration into CCSA’s culture.
- Support new hires ensuring they have the necessary resources and information to support a successful onboarding experience.
- Participate in the collection of feedback from new hires and internal partners to continuously improve the onboarding process.

HR Administration
- Maintain accurate and up to date employee records, including employee digital files, HR databases and HRIS.
- Working with the payroll administrator, process employee changes ensuring compliance with CCSA policy and legal requirements.
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