Technical Support Functions Director

1 week ago

St Thomas, Canada Volkswagen Group Canada Full time

**Technical Support Functions Director (St. Thomas)**
- ST.000135

Primary Location Canada-Ontario-London

**Drive your Career**

We love our cars, but it’s the people behind them who make them what they are. To market, sell, and service great cars, we need great people. That’s why at Volkswagen Group Canada, we are passionate about our cars and our brand and foster this same passion and drive in our people. We know that the right people in the right positions can do incredible things, and we love making that happen.

Our mission has started. Volkswagen Group’s largest cell factory in St. Thomas will carry out all battery activities - from processing raw materials to developing a unified Volkswagen battery to managing the European and North American gigafactories. Headquartered in Salzgitter, Germany, we are experiencing the transformation of mobility up close. Our goal is to contribute a positive impact to our global society, the environment and the economy. To reach these goals we need your POWER

**We are looking for a Technical Support Functions Director based out of the St. Thomas, Ontario office.**

The Technical Support Functions Director will oversee key functions in Process Development and Implementation, Maintenance, and Digitalization for a state-of-the-art battery plant facility. This role is critical to ensuring the efficient operation, technological advancement, and continuous improvement of the plant’s processes and systems. The Director will lead cross-functional teams, collaborating with engineering, operations, and IT departments to optimize plant performance, reliability, and digital integration.

**This is a flex hybrid model, requiring 2 days in the St. Thomas office.**

**Primary Responsibilities**:

- Oversee the development and optimization of production processes to meet quality, safety, and efficiency standards.
- Lead the implementation of best practices in process engineering, driving continuous improvement initiatives.
- Collaborate with R&D, manufacturing, and quality assurance teams to introduce new technologies and innovations.
- Develop process maps and workflows that enhance operational efficiencies and reduce waste.
- Establish benchmarks for process performance and identify opportunities to reduce cycle times and production costs.
- Ensure processes comply with regulatory standards, safety protocols, and sustainability goals.
- Provide training and support for the operations team on new processes and technologies, fostering a culture of continuous learning.
- Develop and oversee a comprehensive maintenance strategy that includes preventive, predictive, and reactive maintenance to maximize plant uptime.
- Manage the maintenance team to ensure timely, cost-effective repairs, troubleshooting, and maintenance of critical equipment and facilities.
- Implement and maintain best practices for asset management, reliability engineering, and spare parts inventory control.
- Conduct regular audits of maintenance activities to ensure compliance with safety standards and operational procedures.
- Collaborate with the procurement team to ensure critical spares are available, optimizing inventory levels and reducing downtime.
- Develop and monitor maintenance KPIs, providing regular reports and insights on equipment performance, downtime, and cost optimization.
- Lead root cause analysis (RCA) for equipment failures and establish corrective actions to prevent recurrence.
- Coordinate with external vendors and contractors for specialized maintenance and service needs, ensuring quality and cost-efficiency.
- Lead digital transformation initiatives across the facility, implementing data-driven solutions for process control, maintenance, and resource management.
- Collaborate with IT and engineering teams to develop and integrate advanced digital tools such as IoT, AI, and automation.
- Establish data analytics practices to drive real-time decision-making, predict maintenance needs, and enhance process efficiencies.
- Promote a data-centric culture, ensuring accurate data collection, analysis, and reporting across departments.
- Stay updated on industry trends and emerging technologies, evaluating their relevance and potential impact on the facility.
- Design and implement training programs on digital tools and technologies to upskill teams and improve operational efficiencies.
- Oversee cybersecurity measures related to plant operations and digital tools to protect data integrity and system security.
- Lead and coordinate projects within the areas of process development, maintenance, and digitalization, ensuring on-time and within-budget delivery.
- Develop project plans, timelines, and milestones for improvement initiatives, aligning with overall facility goals.
- Facilitate collaboration between departments such as production, quality, engineering, and IT, to ensure alignment of goals and efficient use of resources.
- Identify and mitigate risks associated with process changes,

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