Showroom Consultant

5 months ago

Kitchener, Canada EMCO Ensuite Full time

**Company Description**
With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of the construction industry's plumbing, HVAC, waterworks, and industrial products. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.

At EMCO Corporation, we are committed to providing sustainable solutions to our customers and the communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business by striving for innovation and excellence in customer service.

We offer a fun, fast-paced, and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals dedicated to meeting and exceeding the needs of our customers.

As a Showroom Consultant, you will provide our customers with expert product selection assistance and design advice. You will ensure the highest levels of customer satisfaction to meet or exceed sales and profit targets while increasing profit sharing. Salary ranges between $45,000 - $50,000, depending on experience and qualifications.

**Responsibilities**:

- Assist customers in assessing needs, selecting products, and closing sales
- Build relationships with designers, builders, and architects to grow sales
- Provide reliable quotes and delivery dates
- Meet or exceed sales and profit targets
- Enter orders, expedite purchases, and maintain proactive communication with customers
- Resolve customer issues and address returns
- Maintain up-to-date product literature and showroom displays
- Follow all safety regulations
- Perform additional tasks as requested

**Qualifications**
- Grade 12 diploma or equivalent; College/University business/sales degree an asset
- Minimum 1 year of experience in customer service or luxury sales
- Valid driver’s license with a clean record
- Career oriented
- Works well in a team environment, as well as independently
- Proficient in Microsoft Office (Excel, Outlook, OneNote, Teams)
- Outstanding customer service and communication skills
- Strong relationship-building and project-management skills
- Intermediate math skills
- Aptitude to learn and operate new software/technology

**Required skills**:

- Friendly, kind, and a positive attitude
- Fluent in English, both in verbal and written communications
- Strong time management and organizational skills
- Willingness to learn and embrace new things
- Ability to stretch out of comfort zones
- Honest and eager to learn from mistakes
- Open to new ideas and technical aspects
- Bold, eloquent, and truthful in communication
- Understanding and respectful of customer choices
- Able to adapt smoothly and efficiently in a busy environment
- Reliable

**Preferred Skills**:

- Experience with products sold in plumbing, kitchen, or bathroom showrooms
- Knowledge of kitchen and bath design trends
- Flexibility, adaptability

**Additional Information** Why Join Our Team?**

EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way

**In addition, we will offer you**:

- Great mentors and on-the-job training
- Growth potential with competitive salary, benefits, and profit-sharing
- A career with a solid, stable company with strong core values
- Participation in our pension plan with employer contributions
- Work-life balance and flex time

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