Hardware & Dc Ops Technician Mtl Fr

7 months ago


Montréal, Canada i3D.net Full time

**Description de l'entreprise**
i3D.net est l’un des principaux fournisseurs de solutions d’hébergement à haute performance et à faible latence par l’entremise d’un vaste réseau mondial privé. En tant que vétérans du secteur des jeux, nous avons l’expertise nécessaire pour qu’un réseau réponde à de fortes demandes, et depuis 2019, nous sommes membres de la famille Ubisoft. Nous connaissons maintenant une croissance plus rapide que jamais, en permettant à certains des plus grands jeux et services WebRTC du monde d’être en ligne, et à leurs utilisateurs d’être connectés.
**Description du poste**
En tant que technicien d’exploitation de centre de données, faisant partie de l’équipe Hardware and Bare Metal de i3D.net, votre rôle est de fournir un soutien opérationnel pratique, sur place et à distance pour notre matériel de centre de données à l’échelle mondiale.

**Vos responsabilités**

Le technicien d’exploitation de centre de données exécute les opérations quotidiennes relatives à notre matériel dans nos centres de données, telles que les opérations de base (déplacer, ajouter, modifier, supprimer), la maintenance et le dépannage.
- Recevoir, installer, câbler, mettre à l’essai et configurer le matériel de centre de données, et avoir la capacité nécessaire pour manipuler avec aisance de l’équipement lourd.
- Diagnostiquer et effectuer des dépannages complexes et résoudre les problèmes techniques soulevés.
- Coordonner, avec les partenaires internes et externes, les fournisseurs et les fabricants, les demandes de soutien, les projets, la maintenance, les déploiements et la création de nouveaux sites.
- Consigner le travail effectué et en assurer le suivi dans les systèmes de billets et de gestion des stocks.
- Élaborer, mettre à jour et gérer les articles de la base de connaissances.
- Contribuer à l’évolution de l’équipe et du groupe en proposant des améliorations et des modifications des processus et des méthodologies.

**Qualifications**
Vous avez une passion pour les jeux, l’infrastructure de technologie de l’information et le matériel informatique. Vous savez ce que c’est que d’effectuer des opérations sur des serveurs physiques, des réseaux et l’infrastructure connexe dans un environnement de centre de données. Vous vous souciez de la réussite de votre équipe, de la qualité du service fourni à nos clients et vous travaillez bien avec les autres.

**Vos compétences**
- Solide expérience en matière de dépannage de matériel informatique, de résolution de problèmes et de soutien technique dans un environnement d’entreprise et de centre de données.
- Excellente connaissance de l’architecture des réseaux et des techniques de câblage avec l’équipement, les câbles et les connecteurs correspondants.
- Expérience dans un environnement de centre de données, connaissance de la conception de bâtis d’équipement, de la gestion de l’alimentation et des concepts de systèmes de refroidissement.
- Expérience de la gestion du soutien et des méthodologies de gestion de projet, des pratiques exemplaires en matière de documentation, des principes ITIL et/ou Agile.
- Capacité à effectuer des manipulations physiques de serveurs et d’équipements divers dans des bâtis.
- Aptitudes à communiquer en français et en anglais, à l’écrit et à l’oral.

**Informations complémentaires



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