Front Office Manager

3 weeks ago

Nepean, Canada Hampton Inn and Suites Full time

Responsible in managing of all operations at the Front Desk and ensuring company standards are adhered to under the direction of the Hotel General Manager.

**RESPONSIBILITIES**:

- Onboarding of all new Front Office Associates acting as a mentor and coach throughout
- Promote and encourage inter-departmental cooperation and communication to improve customer service and overall satisfaction.
- Ensure all new hires have brand training completed in a timely manner
- Interview, hire, train supervise and counsel Guest Service Agents and Night Auditors in the efficient operation of their respective areas.
- Conduct pre-shift meetings to build a strong team work environment.
- Take on a role of responding to Salt reviews.
- Manage, maintaining/improving SALT for Overall guest experience.
- Manages the functional areas of guest registration, night audit, and guest reservation, to ascertain guest satisfaction and associate satisfaction - and maximize hotel profitability.
- Assist in the following: Preparing Schedules, evaluating Associates, and direction of all personnel.
- Takes immediate action on problems that are encountered in the Front Office Department.
- Manage and maintain Front Desk productivity
- Continual review of operational checklists and modifying as needed
- Hold individual associates accountable and ensure a full understanding of the Hotel’s expectations and performance standards
- Assist in the maintenance of the key control program that is in place.
- Responsible for knowing hotel emergency procedure. Assist in training employees to act accordingly in the event of an emergency or accident at the hotel.
- Ensure the security needs of the property and guests are met.
- Conduct shift change over meetings and review of shift change report and pass over report
- Support the Hotel General Manager with sales calls and ensure all events are well managed. This includes on site events and room blocks through the operating system.
- Maintain an active role in the community, civic and industry segments.
- Perform other duties as assigned by the Hotel General Manager.
- Evaluates staff performance on a 90 day, and annual basis.
- Conducts his/her self to reflect the high standards of professionalism within the Hilton organization.

Ability to commute/relocate:

- Ottawa, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Front Desk: 3 years (preferred)
- Supervisory/Management: 2 years (preferred)

**Job Types**: Full-time, Fixed term contract
Contract length: 18 months

**Salary**: $45,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site gym
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Morning shift
- Night shift
- On call
- Weekend availability

Ability to commute/relocate:

- NEPEAN, ON: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location

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