Customer Service Supervisor

4 weeks ago


Surrey, Canada Finning Canada Full time

Company:
Finning Canada

Number of Openings:
1

Worker Type:
Permanent

Position Overview:
The Customer Service Supervisor is responsible for for all aspects of the Surrey Electrical rental operations. You will be a key role in the development of our new location, focused on customer solutions and the delivery of the Wirtanen product and service offering. As the customer service supervisor, you will responsible for effective day-to-day operation of the branch while building a culture that is consistent with the company’s core values.

If this sounds like the right work environment for you, then we want to hear from you

**Job Description**:

- Build and manage a team focused on Customer Experience and technical knowledg
- Supervise Customer service reps, Electricians, tool technicians, and shipper/receiver
- Use Electrical industry knowledge to deliver rental solutions to our customers
- Support the Product Manager with real time market understanding to build a customer base or repeat customers.
- Interface with the customers by telephone or in person in a prompt, courteous, business-like manner
- Work with the Wirtanen team to maintain quality and deliveries ensuring the product manager is informed on any and all quality issues
- You will work closely with the rest of the Finning Rentals team to deliver on Enterprise solutions
- Provide on-call after hours support
- Responsible for inventory management
- Assist the product manager with project estimating

Qualifications:

- Journeyman Electrician or equivalent in a related field
- Experience in a customer focused position, or project management or related experience
- Experience in coaching, mentoring or training
- Proficient in the adoption of new computer systems related to the rentals industry
- Experience within larger organizations with a proven track record of influencing authority at all levels and implementing corporate strategies
- Strong Leadership, coaching, and mentoring skills
- Ability to effectively interface will all levels of internal and external customers
- Excellent project management, organization and time management skills.
- Strong influencing and conflict resolution skills
- Excellent verbal and written communication, presentation, facilitation, and interpersonal skills.
- Accuracy and attentive to detail
- Able to comply with Finning's Covid Policy



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